Job Number 24093594

Job Category Rooms & Guest Services Operations

Location Aloft Singapore Novena, 16 Ah Hood Road, Singapore, Singapore, Singapore

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, HH Properties Pte Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description

Assistant Front Office Manager

Supervise, conduct training, and maximize the performance of Front Desk & Guest Loyalty Associates and ensuring that all procedures are completed to the hotel’s desirable quality and brand standards. Assist when necessary to ensure optimum service to guests. Train and monitor all Front Office reports prepared by Front Office team to ensure effective management. Identify and develop potential Front Office team.

Job Requirements

• Maximization of Rooms revenue, monitor customer satisfaction and associate scores, and at the same time achieve budgeted Rooms Division profit. Meet and exceed all the targets set as KPI.

• Front Desk & Guest Loyalty Associates’ performance, training needs analysis, motivation and discipline, development progress and well-being.

• Reviewing guests’ feedback to ensure all concerns are resolved, and establish guests contact daily to find every opportunity to deliver an exceptional experience to our guests by showing great example to the team.

• Establish, revise, and improve on the Front Office SOPs and P&P by easing the processes for our associates and improving our customer’s lives.

• Revise and analyze all monthly Front Office reports (include daily cashiering & master accounts) prepared by Supervisors to ensure accuracy and justify with solid facts.

• Work closely with other departments in resolving challenging guest’s issues and concerns efficiently and maintain the upkeep of the property.

• Perform supervisory or executive functions such as assisting in work related to the strategies / policies the department.

• Provides feedback to employees based on observation of service behaviors.

• Functions in place of the DOFO in his absence.

• Participates in department meetings.

Pay & Benefits

Attractive annual leave package, from 15 days in first year and 20 days in second year. Uniform and employee meals provided. Able to claim for dental expense, and health and wellness expense (terms apply). Full medical coverage, inpatient and outpatient.

This company is an equal opportunity employer.

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