Job Information
Expeditors Agent - Pricing, Ocean Export in Singapore, Singapore
Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.
Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
19,000 trained professionals
350+ locations worldwide
Fortune 500
Globally unified systems
The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.
Scope of Position:
Providing most suitable solutions to customers by understanding their requirements and strategically selecting service providers while maximizing profitability. This position will involve activities relating to procurement, service provider management and sales/ business development.
Major Duties and Responsibilities:
Operations
Understand export processes in order to accurately identify requested scope of pricing and accurate pricing
Understand and comply to company policies and accordance with government regulations.
Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
Timely responds on day-to-day pricing enquiries and RFQs from external and internal customers
Screening of MK denial parties before quoting
Monitor and apply appropriate carrier contract per customer to maximize the shipment profitability
Carrier allocation management per carrier against the weekly allocation report to ensure customer service uses the correct carriers and maximizing the profitability
Assisting booking management – placing bookings with carrier, secure confirmation, verify cost from carriers against contract
Rate filing management
Good record keeping of pricing folder
Be alert of market situation and provide timely update of market changes of different trades
Escalation of problems to Management when necessary
Service Provider Management
Able to negotiate and obtain competitive rates and service route from carriers and co-loaders
Procure strategically in the market to cater with customer’s needs and requirements
Build good business rapport/relationship with carrier, co-loaders, and service providers
Organize, gather feedbacks, and lead quarterly service provider performance review
Business Development
Contribute to business development per assignment basis
Interact with our customers virtual or in person to understand their requirements and offer solutions at competitive pricing, meeting customer service expectations
Transition and implementation of new business to customer service
Take up additional tasks as required to meet the Department’s needs.
Expectations:
Provide extended support to both internal and external customer
Think positively with “CAN DO” and responsible attitude
Carry out tasks with great accuracy and in a timely manner
To be a good team player with teamwork spirit
To show initiative in all co-ordination work
Culture:
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Working Condition:
No more than normal physical effort or positional stress required. Intermittent walking, sitting or standing with normal expenditure of energy.
Good working environment, almost complete absence of disagreeable elements. Minimum exposure to adverse or hazardous working conditions.
Qualifications, Experience and Education Requirements :
Minimum tertiary educational level
2-3 years related experience and/or training; or equivalent combination of education and experience.
Experiences in the freight forwarding industry
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Good computer skills (Excel, Word) and problem-solving skills.
Fluent in English.
Expeditors offers excellent benefits for full time employees:
Benefits complied with local law
Health Plan: Medical, Accident Insurance
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
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