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Nike Director Operations and Service Management in Shanghai, China

Oversee the Daily Technology Operation Support, Quality, Site Reliability Engineering, Release Engineering, Delivery, and Launch Tech leads functions in GC. Build GC operation and service management principals and models following global best practice. Design and deploy GC operation enhancement and optimization base on global standards.

Accountable for the performance and results of multiple disciplines or departments. Directs the accumulated efforts of multiple teams/functions/geographies towards the development of functional policies, processes and technology innovation in service of the division's strategic plans. Authorizes the implementation of organization wide policies, processes and technology advancements. Influences own function directly with indirect influence over other functions.

Is part of the functional leadership team –involved in decision making and negotiations, has influence over strategic initiatives and direction for the function. Key stakeholders internally and externally include executive level management. Peer groups are at a similar level or higher. Significant level of freedom to act and make decisions for the function due to geo characteristics.

FUNCTION SKILLS/EXPERIENCES REQUIRED

TECHNOLOGY TRENDS: Demonstrate understanding of industry, the tech marketplace dynamics and leaders, has peer industry connections. Includes having knowledge of enterprise architecture concepts, security concepts, cloud principles, understand emerging technologies, portfolio management, Agile philosophies and operating models.

PROBLEM SOLVING: Directs the resolution of highly complex/unusual business problems. Consistently works with ambiguity, variability and abstract ideas across functional areas of the business. Provides strategy and direction for major functional areas and/or geographies. Requires rapid adaptation to changing circumstances. Innovation and conceptual thinking are needed to initiate new functional direction.

LEVERAGE THE MATRIX: Drive cross-functional leadership, local advocacy, influence and build commitment across the matrix, adept at executive level communication and holds strong business strategy influence.

REDUCE COMPLEXITY: Directs the resolution of highly complex/unusual business problems. Consistently works with ambiguity, variability, and abstract ideas across functional areas of the business. Provides strategy and direction for production support model globally. Requires rapid adaptation to changing circumstances. Innovation and conceptual thinking are needed to initiate new functional direction. Mitigate risks, eliminate redundancies and simplify complexity. Problem solves, reduce complexity to create a seamless end-to-end experience. Solve business problems at end-to-end scale.

MANAGE TRADE OFFS: Manage and negotiate contracts and executive level vendors. Employ arbitration and negotiation to achieve desired business outcomes and resolve conflicts.

ADDITIONAL CRITICAL EXPERIENCES REQUIRED

NIKE KNOWLEDGE AND BUSINESS ENGAGEMENT: Knows Nike strategy, industry knowledge, business model and end-to-end process, business functional expertise, business engagement

VISION, STRATEGY AND ROADMAP: Drive the vision of the future, develop strategy to achieve vision, capability and product roadmaps.

TALENT, AGILE AND CULTURE: Establish teams with diverse backgrounds and skill sets, mobilize teams to enable the creation of value to the organization, possesses an executive presence to establish high engagement, trust and collaboration, provide leadership and coaching to team members. Foster talent growth in an agile and product management structured team.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 503-671-4156 and let us know the nature of your request, your location and your contact information.

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