Project Analyst 1 BC Forward is looking for Project Analyst/Accountant I (Remote -PST) in Seattle, WA 98122 Position Title: Project Analyst/Accountant I (Remote -PST) Locations: 550 17th Avenue, #201, Seattle, WA 98122 Anticipated Start Date: 7/15 Expected Duration: 6 months Job Type: Contract with possible extension Shift: 1st Shift. Mon - Fri. 8am - 5pm. Pay Rate: $28.00/hr on W2 Need: Data Entry (70-90)WPM with Auditing/Accounting. Healthcare/Medical Background is preferred Job Description: The main function of a Project Analyst is to interact with different department across the enterprise to provide information in response to inquiries about services and to manage and resolve complaints. A Project Analyst is responsible for determining the client and patient issue, offer workable solutions or providing follow-up as needed. Facilitates the investigation, documentation, review and follow-up of client, patient and internal concerns and complaints which are submitted through the system. Get the complaint, look through the spreadsheets, to find out who is responsible, coming up with a corrective action plan, the approver will look over the plan and approve to move forward. Take it to the correct party, they will action accordingly. Required Skills: Critical thinking Communication skills Words per minute must be 70 - 90 Strong Excel and MS Suite skills Preferred Skills Medical Laboratory background Understanding of hospital / medical Understanding of medical coding terminology Job Responsibilities: Approve the resolution of client and patient service by authorizing activities such as investigation, corrective action, root cause analyst and effectiveness review. Function as escalation point for clients and patients. Approve the referral of unresolved customer grievances to designated departments for further investigation. Review, monitor and audit records of operations interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of complaints and to determine probable causes. Escalates unresolved issues promptly to the correct person(s). Report on high-risk cases to executive level management. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Expert ability to work independently and manage their time. Expert ability to accurately document and record client and patient information Computer literate, including but not limited to Microsoft Word, Excel and email. Education/Experience: High school diploma or GED required. 10+ years customer service related experience required. Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 ye To view the full job description,