Overview Orrick currently has an excellent opportunity for a Legal Administrative Operations Manager. This position can be based in any of any of our U.S. offices (Austin; Chicago; Boston; Houston; Los Angeles; New York; Menlo Park; Orange County; Portland; Sacramento; San Francisco; Santa Monica; Seattle; Washington DC; or Wheeling, WV) and consideration given for 100% remote US locations The Opportunity: The Legal Administrative Operations Manager works as part of our national Support Team and is focused on transforming legal support services to create a better experience for our clients, our lawyers, and our entire team. This role is instrumental in driving innovation and streamlining administrative operations within the Support Team. The Legal Administrative Operations Manager will assist with the implementation of process and technology integration, fostering a culture of innovative thinking, and identifying pain points and solutions. The Legal Administrative Operations Manager will have management responsibility for one or more teams within the Support Team. The Legal Administrative Operations Manager acts as a role model for professionalism, integrity, and teamwork, inspiring team members to emulate these qualities. This role is a key part of the firm's strategy to deliver an enhanced client experience and demonstrate operational efficiency. Responsibilities PROCESS AND CONTINUOUS IMPROVEMENT Work with stakeholders and team members to implement process improvements that streamline workflows, reduce waste, and improve efficiency. Communicate with stakeholders and team members to ensure they are aware of process improvements and changes. Collaborate with cross-functional teams to define special project requirements, objectives, and success criteria. Monitor project progress, identify potential risks, and work with stakeholders to develop mitigation plans. Lead and manage projects that focus on the integration of legal tech tools, AI, and automation to optimize operations. Demonstrate top-tier project management capabilities. Maintain accurate documentation of processes and improvement initiatives, including standard operating procedures, process maps, and project plans. Train staff on new processes and systems to ensure successful implementation and adoption. Work with cross-functional teams to ensure that processes are coordinated across departments and that handoffs are smooth and efficient. Maintain excellent cross-functional relationships. Work closely with Legal Innovation and Operations Managers and the Head of the Support Team to implement new processes and procedures. Serve as a primary point of contact for the Support Team. Effectively uses, suggests, and connects staff and attorneys to firm resources. WORKFLOW AND PEOPLE MANAGEMENT Oversee the flow of work within the Support Team, ensuring that priorities are set, deadlines are met, and resources are efficiently utilized. Implement strategies to optimize productivity and minimize bottlenecks. Conduct regular team meetings and one-on-one sessions to address concerns, share updates, and foster a sense of belonging. Supervise and manage day-to-day activities of assigned staff in the Support Team. Approve overtime as necessary to meet business objectives. Drive a culture of inclusivity, continuous improvement and teamwork. Provides support and guidance for those on assigned teams; serve as a mentor. Maintain a hands-on approach with the readiness to jump in and work alongside their assigned teams as needed. Actively seek and implement feedback from attorneys on the services the Support Team provides. Oversee special projects, including providing staffing. Ensure understanding of deadlines, assignments, and objectives. Monitor ServiceNow to ensure even distribution of work within your team to ensure efficiency, proper delegation and use of technology, cohes