BGIS is seeking a Facility Program Manager to join the team US, Remote. We are looking for individuals to support mission critical center equipment systems, such as power generation and distribution systems, uninterruptible power supplies, static transfer switches, PDU's, BAS & BMS systems and HVAC equipment. This candidate must have a working knowledge of electrical/electronic and mechanical systems or equivalent industry experience with proven customer service skills. Experience associated with industrial level generators, Uninterruptable Power Supplies, HVAC and Power conditioning equipment is a benefit. The candidate should be technically competent on test equipment such as: AC/DC amp probe, digital voltmeter, phase rotation meters, battery conductance tester, battery load tester and micro-ohm meter. This position is a traveling support position and will require up to 75% travel. The position will require national and/or international travel. Position is performed remotely; however, may require travel/driving to client locations for training, meetings and other in-person events. RESPONSIBILITIES Program Management * Completes assigned projects by utilizing appropriate resources effectively and balancing the customer requirements with the agreed upon strategies of the company. * Determines and facilitates the usages of resources, internal and external, required for the project. * Responsible for the successful management and completion of projects. * Responsible for the definition of customer project requirements. * Own, manage and implement the project schedule as a project management and client management visibility tool, establish schedule to meet or exceed customer requirements. * Provide ongoing updates to internal team and customers regarding project status and progress. * Work to balance competing customer production priorities and negotiate compromises among projects. * Ensure all Projects are performed safely and in accordance with the BGIS Safety Policies/Procedures. * Oversee the document management process to ensure procedures and standards are established, maintained and performed. * Capture all customer impacting and non-customer impacting events in order to become more equipped to be proactive and preventative (Problem/Incident Management (PIM). * Ensure compliance by capturing and consolidating training into a single system and produce high level reporting. * Establish Key Performance Indicators, and Key Factors to be used in the Measurement and Verification Phase. * Diagnose and repair complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software. * Provide proposals for retrofits, upgrades and/or enhancements to existing equipment. Client Relations * Responsible for ensuring high customer and employee satisfaction while maintaining profitability. * Ensure customer project information such as sales, orders, job worksheets, and site information is forwarded to other departments such as operations and accounting to ensure quality customer service, timely billing, and financial management of the project. * Document, manage and appropriately escalate project and customer issues and concerns. Communicate * Communicate with other BGIS Departments to ensure agreements are successfully managed, opportunities are maximized, and customers are satisfied. * Evaluate industry standards as new standards emerge for best practices, and closely coordinate these potential opportunities with our clients and share all applicable information abroad. * Ability to clearly explain technical information internally and externally to the customer. * To view the full job description,