Enterprise Business Systems Analyst Location : Location US-WA-Seattle Location : Address 425 Pike Street Location : City Seattle Location : State/Province WA ID 2025-3416 Category Technology Position Type Full Time Min USD $90,000.00/Yr. Max USD $130,000.00/Yr. Min USD $90,000.00/Yr. Max USD $130,000.00/Yr. Job Summary We are seeking a highly skilled and detail-oriented Business Systems Analyst to join our WaFd Bank Technology team. This role will serve as a strategic partner to WaFd's business lines, ensuring systems and processes enable seamless roadmap execution by bridging the gap between business needs and technology solutions. This Business Systems Analyst will be responsible for understanding business requirements, designing and implementing application configuration, and ensuring alignment of technical solutions with strategic business objectives. Along with the key functions listed below, this position will be expected to uphold the value that Washington Federal places on simply being kind when working alongside colleagues and servicing our clients. Successful Business Systems Analyst must: Lead by example. Develop productive relationships with business and technical leaders across WaFd. Reflect WaFd Bank's corporate values and ethics, including integrity, teamwork, ownership, simplicity, discipline, service, and kindness. Assist the manager in optimizing operational effectiveness, productivity, and Ensure a high level of customer satisfaction by delivering excellent ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned): Collaboration & Communication: Act as a technical liaison between IT, business units, and external partners to ensure alignment with organizational goals. Understand, analyze, and improve business processes. Work to align technology solutions with business strategies and objectives, across multiple systems or departments Work with stakeholders to facilitate and drive the discovery process for gathering detailed business requirements and map out end-to-end processes. Translate the business requirements into functional configurations and/or user stories. Analyze current workflows, perform gap analyses, and create process documentation and recommendations for process improvements. Lead meetings as scrum master for smaller projects outside of the Enterprise Project Management Office (EPMO) scope. Application Design, Development & Support: Collaborate on high-level system design with system engineers, developers, and other IT teams. Perform basic configurations and optimize banking applications, including core banking systems, deposit platforms, loan processing platforms, document management platforms, file transmission, ITSM platforms and payment gateways to meet client specifications. Participate in application installations, upgrades, and integrations. Ability to troubleshoot technical issues, perform root-cause analysis, and provide timely resolutions. Analyze customer feedback and transaction data to identify opportunities for improved functionality. Training & Documentation: Create and maintain comprehensive procedural documentation, user guides, and support materials. Train end-users and internal teams on new applications and systems upgrades. Deliver Exceptional Service: Know the company's technology, financial products, regulatory climate, and functionality needs and use them to support business units in improving their products and services. Maintain knowledge of Bank systems and processes to help with technical needs, projects, and audits.