Description After landing at Seattle-Tacoma International Airport, our complimentary shuttle service will take you less than a mile away right to our front door. Westfield Southcenter, the Museum of Flight, and Angle Lake Park are great things to do nearby. Unwind in your spacious room with plush bedding and a flat-panel TV. AquaTerra Bar has libations and eats, M Market Coffee Shop will give you a caffeine boost and get your morning started. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. We offer a comprehensive full-time benefits package consisting of EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more. In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression. Essential Job Functions: Accurately build group masters within 24 hours of receipt of Sales Contracts from the Sales office. Ensure that group masters are built correctly such that individual reservation contracts are bookable in the CRS and rooming list contracts are restricted from being booked in the CRS. Ensure that appropriate shoulder dates are built and that the appropriate booking, advance deposit and cancellation policies are set within the master. Ensure that all appropriate room types, rates and inventory allotments are built. Accurately build group masters in the current Property Management System and create a file for all hard copies pertaining to that contract. Ensure that the appropriate information is listed so that team members accessing the group master has a clear understanding of the group, arrivals/departure dates method of reservations (individual or rooming list). Carefully review all status changes and make all changes that have been requested via the Status Change. Ensures all changes that are being requested are within the hotels normal operating procedures. Consults with the Director of Revenue Managements should a questionable change arise. Documents changes on the Operational Status Change form. Enters rooming lists with 24 hours of receipt. Ensuring all guest information is accurate according to rooming list provided by group sales manager. Accepts reservation calls to maintain two available in-house reservation lines at all times. Physical Demands: Ability to lift, carry, push or pull 10 lbs Ability to sit for long periods of time Stand and walk frequently throughout the hotel during the shift Exercise judgement in evaluating situations and making sound decisions Qualifications: Education: High school diploma or its equivalent Experience: Any combination of education, training or experience that provides the required knowledge, skills and abilities. No prior experience required. Prior communications, reservations, hospitality and/or computer experience preferred. Additional language ability preferred. Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans Equal Opportunity Employer/Protected Vetera