With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Do you have a passion for Azure IaaS and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!

As Mission Critical Cloud Solution Architect (CSA) you interact with the customer on a regular basis in a proactive and programmatic manner. You are familiar with the solutions and customer’s organization. You bring deep technical knowledge and “know me” of the overall solution and understand how it contributes to the customer’s business goals. You define and own execution of architectural updates to customer’s environment to meet optimization goals.

During a critical situation, you function as the customer’s single point of contact. You are the link between the customer, support and engineering. You provide the context of the solution and the impact of the current critical situation. You provide the available status information at the right level back to the customer.

Your proactive technical work lays the foundation for a successful operation of the solution. You deliver solution-oriented proactive services to ensure solution reliability, stability and optimal performance. You provide technology-specific deep technical expertise. You deliver ad-hoc trainings / workshops according to the customer’s needs. You ensure the solution is built & run according to leading practices and provide the technical knowledge to remediate issues.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Responsibilities

Your responsibilities for this role include advising stakeholders and translating business requirements into designs for Azure solutions that align with the Azure Well-Architected Framework. In this role, you implement solutions on Azure by partnering with various other job roles, including Developers, Administrators, Security and Data Engineers

Additionally responsibilities include:

• Create and Update deep technical understanding and documentation of the customer’s technology and solution (KnowMe) and Workload record(s) for their assigned solutions.

• Deliver Onboarding Assessments and define and drive Delivery Plan

• Regular internal touchpoints with Team Manager, CSAM (Customer Success Account Manager), Mission Critical CSAs (Cloud Solution Architects) and connected teams like Azure Engineering Direct (AED), Azure Rapid Response (ARR) & others to ensure alignments

• Ensure successful delivery of remediation activities

• Identify trends, analyze and coordinate delivery opportunities

• Provide case trend analysis and recommend remediation activities during regular customer reviews

• Function as a Trusted Advisor and provide advisory support with deep technical focused analysis and KnowMe.

• Scoping of engagements, discussing workstreams and assigning actions and agreeing ETAs.

• Provide RCA in coordination with AED (Azure Engineering Direct) for critical incidents (Sev A/0)

• Responsibility for driving towards a stable and robust solution and minimize reactive demand and time to recovery.

Qualifications

Minimum Qualifications:

• Master's Degree in Computer Science, Information Technology, Engineering, or related field AND experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies

• OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies

• OR equivalent experience.

• Work experience in Azure administration(Compute, Network, Storage,Security, Data)

• Expertise with Azure Well-Architected Framework

• Experience in development on Azure and DevOps processes

• Identity, governance, and monitoring solutions

• Business continuity solutions 

Preferred Qualifications:

• Experience with working on Business / Mission Critical applications running on Azure.

• Demonstrated experience in owning customer relationships and leading cross-functional teams to deliver successful engagements (Technical Account Management / Customer Success)

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .