It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. The products we build power digital business for ServiceNow and can even become commercially available.

Come join the Digital Customer Experience (DCX) team, within the Digital Technology organization, & work with a talented group of PMs, developers, designers, and researchers. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

• Develop and implement web components, templates, and workflows based on business requirements

• Working closely with Engineering Managers and other Architects in the team to co-develop best in class technical designs in building enterprise grade software.

• Working closely with UX Design team to influence technical designs

• Develop and maintain documentation, guidelines, and best practices for AEM development and administration

• Stay up to date with the latest web technologies.

• Developing across the full stack of Web technologies - JavaScript, AngularJS, React, HTML, CSS, and SQL

• Working in a Scrum-based Agile development process that is light on documentation and meetings and heavy on coding.

• Design and implement software that is simple, intuitive, and easy to use that will allow customers to extend and customize the functionality to meet their specific business needs.

• Play a key role in the design and implementation of new products and features while also enhancing the existing product suite.

• Translate requirements and mock-ups into fully functional features by working closely with business and product owners, and creative designers.

• Build rich, modern web and mobile web experiences that are accessible, progressive, and responsive and performant.

To be successful in this role you have:

• Passionate programmer with 8+ years of Industry experience

• Ability to understand abstract requirements and translate them into implementations

• Ability to come up with and articulate designs and pro-actively participate in discussions with Architects

• Solid in-depth experience in JavaScript, HTML, CSS,

• Proficiency in front-end frameworks like Angular, React or equivalent technologies

• Ability to work across teams & across multiple engagements

• Experience working on full-stack implementations including RESTful services, and microservices architecture, good understanding of SQL / NoSQL designs

• Knowledge of web analytics, SEO best practices, and performance optimization techniques

• Excellent communication skills to influence UX design, application design

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $158,500 to $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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