Posting Information

Posting Number2025076

Posting/Functional TitleSystems Administrator I

University Pay Plan TitleSystems Administrator I

LocationSan Marcos

DepartmentManaged Services

Recruitment TypeOpen to All

Job TypeFull-Time

Funding SourcePermanent

Monthly Salary$4,838.36 - $5,000.00

Job CategoryExempt

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

• Familiarity and understanding of IT security protocols, remediation techniques, and best practices.

• Familiarity and understanding of Identity Management solutions and concepts.

• Experience using programming and/or scripting languages (e.g., Python, PowerShell, SQL , JavaScript)

• Experience leveraging REST APIs to develop automated role-based access provisioning, reporting, fail over strategies, and/or license control.

• Ability to occasionally work additional or non-standard hours to meet deadlines or support critical services.

• Criminal Justice Information Services ( CJIS ) certification or eligibility to acquire certification within the first 90 days of employment.

Preferred Qualifications

• Experience administering CRM / CSM systems including configuration, customization, and development

• Experience administering Windows Server 2016 and higher and/or Linux RHEL 8 and higher.

• Experience with SSO authentication services (Entra ID, SAML , etc.)

• Experience with containerization and microservices development with tools such as Docker, Kubernetes, etc.

• Knowledge of applicable university, department, and unit policies and procedures.

• Understanding of network infrastructure and troubleshooting.

• Experience in recognizing and addressing anomalies such as security violations, network and server response, and I/O throughput.

• Experience with Microsoft Azure.

• Proven ability to produce clear, concise, error-free correspondence and other documentation.

Job Description

The Systems Administrator I is responsible for administering and maintaining servers and services under the team’s management. This role involves developing and managing within cloud-based platforms to support various stakeholders across campus entities with different needs and feature requirements.

Job Duties

• Develop and customize Customer Service Management platform and scale to campus stakeholders

• Leverage REST APIs to develop automated role-based access provisioning, reporting, fail over strategies, and license control.

• Develop customized workflows, views, screens, and solutions based on the needs of various stakeholders.

• Identify and implement opportunities for process improvement.

• Monitor and maintain metrics on performance and availability of cloud-based services.

• Administer SaaS and/or cloud-based systems, utilizing group policy, active directory, and server applications to provision access and permissions.

• Anticipate, identify, and resolve or escalate problems and issues.

• Recognize and address anomalies such as security violations, network and server response, and I/O throughput.

• Provide resolutions for escalated problems from other technical professionals within the university.

• Identify potential problems and opportunities and recommend solutions.

• Communicate effectively on the potential impact of various technical events and system status.

• Provide clear and effective documentation and communicate lessons learned.

• Document internal practices and policies to ensure a robust team knowledge base.

• Conduct bench marking and feedback with vendors, customers, and other peers.

• Facilitate communication between university stakeholders and external vendors to design, configure, and implement new software services efficiently.

• Develop workflows, identify process improvement opportunities, and design solutions that satisfy business needs.

• Enforce IT policies and procedures within the scope of enterprise application support and change management.

• Partner with university security teams to enforce the security of supported environments.

• Provide proactive capacity and performance management recommendations to ensure sufficient resources grow with stakeholder demand.

• Strive to improve the efficiency of hardware and personnel resources.

• Provide reports on systems performance, capacity, and licensing to assist in planning for future application requirements and purchases.

Additional Information to Applicants

Job Open Date10/11/2024

Job Close Date (posting closes at midnight)

Open Until FilledYes

Normal Work DaysMonday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start8:00AM

Normal Work Hours End5:00PM

Posting NoticesYou will be required to electronically attach a resume and cover letter to your application.

Legal and Required Notices

Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.

Texas State University is a member of the Texas State University System. Texas State University is an EOE .

Texas State is committed to increasing the number of women and minorities in administrative and professional positions.

Why work @ Texas State?

• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!

• Generous paid time off: vacation, holidays, sick days and many more!

• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program

• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.

• An inclusive Bobcat community: join our many social networks offered on and off-campus

• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.

Quick Linkhttps://jobs.hr.txstate.edu/postings/49850

Applicant Document