The Associate, Customer Intelligence & Operations (Charge-Off Collections) is responsible for the administration and collection of an assigned portfolio of charged off consumer loans, to assure and maximize recovery of these loans through different collection strategies, as per established goals and bank’s guidelines. Position works hybrid, and is based in Bayamón, PR.

MAIN DUTIES & RESPONSIBILITIES:

• Analyze customer relationships with the Bank to establish the most effective recovery strategy.

• Investigate debtor’s deposit accounts with the bank to evaluate a possible set off

• Manage and document in the Akcelerant system the collection efforts made to the charged off accounts assigned for collections.

• Receive calls from internal and external customers.

• Investigate and analyze: SKIP cases, credit reports of debtors (when required) & debtor’s real estate properties through the CRIM web site for accounts with balances greater than $10,000. Refer to legal those loans that investigations resulted positive.

• Send collection letters to non-contact debtors and to those in noncompliance with the payment plan.

• Negotiate, prepare and formalize payment plan agreement. Negotiations may occur by phone or directly with debtors that visit the offices.

• Request credit files from the branch, or from OnBase or VCImaging for the purpose of investigation or to refer for legal action.

• Processing payments through the Paynet or other bank system.

• Prepare pay off letters, payment history and balance letters, support sales portfolio to investors strategies.

• Monitor and deliver the Paynet payments received or rejected in accounting of the cases not converted and apply them to the system.

• Other duties may be assigned.

  ​ MINIMUM REQUIREMENTS

• Bachelor's in business administration or any other related field required.

• Three (3) years of experience in collections within the financial services industry required.

• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

• Communicates effectively and clearly with a broad range of employees across the organization, as well as external counterparts.

• Expert negotiator with the ability to effectively communicate with debtors by remaining firm yet empathetic during discussions to maximize recovery and minimize loss.

• Able to understand and follow written and verbal instructions.

• Ability to act, navigate and resolve complex situations.

• Capable of exerting analysis, problem resolutions, detail-oriented and execute various task simultaneously, while maintaining the quality standards.

  Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans )

Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment_privacy_policy_statement.pdf)

Compliance Posters

This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:

Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Recruitment Privacy Policy Statement

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Política de Privacidad de Reclutamiento