About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

Lead Old Navy's ecommerce content experience workflow for US & Canada markets. Partner cross-functionally with brand and creative strategy, program management and web content developers to launch best in class site experience from content creation to build. Track project team activities and deliverables, supporting program delivery, leveraging a good understanding of tools and processes such as solutioning, estimating, forecasting, capacity management, status reporting, risks/issue management and program plan. Apply good understanding of web content development lifecycle and project management/agile methodology in day-to-day responsibilities. Plan and coordinate rollout of Content Management Systems [CMS] program for Old Navy online. Serve as the primary point of contact to partners in product management, foundation UI engineering, user experience [UX] and online operations to gather design requirements, create business case, lead user acceptance testing [UAT], build and plan new content type launches. Support product catalog team with data governance that impacts site navigation, product photography presentation and product attribution on category pages. Build and maintain Catalog operations strategic roadmap for systems enhancement requests and automation efforts. Manage a team of 4 associate content managers and accountable for team performance through teaching, coaching, and providing meaningful feedback to build capabilities. Reports to San Francisco Office but work from home permitted.

Salary Range: $161,100 - $177,500

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

What You'll Do

1. Experience in planning, building and launching successful marketing campaigns on web or mobile app using content management system, developer support, personalization tools and support A/B testing initiatives;

2. Support catalog data governance using STIBO as a PIM tool [Product Information Management];

3. Experience in collaborating with key business stakeholders like marketing, online experience, user experience designers, application developers and product managers to launch new web and app features and execute personalized content experience;

4. Experience working as a manager with 3+ direct reports, responsible for their career development;

5. Web and app content management system – Amplience, Prolific AMS;

6. Various PIM tools [Product Information Management] – Stibo, Pacman and Nova;

7. Digital production and release processes, including direct experience with tools and technology like JIRA, Airtable, Workfront, SmartSheet, Pageproof, Sharepoint and Miro;

8. Personalization and audience segmentation tools such Optimizely and Tealium audience management;

9. Adobe Omniture for creating reporting dashboard for ongoing A/B tests and personalization campaigns; and

10. HTML, CSS and JavaScript

Who You Are

Bachelor’s degree or foreign degree equivalent in Computer Science, Engineering, or related field and four (4) years of experience in the job offered or related role. In lieu of a related Bachelor's degree, employer will accept two (2) additional years of experience in the job offered or related role. Any suitable combination of education, experience, and/or training is acceptable.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

• One of the most competitive Paid Time Off plans in the industry.*

• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*

• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*

• Employee stock purchase plan.*

• Medical, dental, vision and life insurance.*

• See more (https://corporate.gapinc.com/en-us/careers/gap-inc-careers/gap-inc-benefits) of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.