The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening : February 28, 2025.

• Application Deadline : Application filing will close on or after March 7, 2025.

• Salary: $126,958 to $159,744 Annually.

• Appointment Type: Permanent Civil Service (https://careers.sf.gov/knowledge/role-types/)

• Recruitment ID: PBT-1053-151633.

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

The San Francisco Department of Public Health (DPH) uses over 300 vendors in support of our IT systems. Under the direction the Deputy CIO the IT Vendor Management Senior Business Analyst effectively collaborates with other IT Directors, application analysts, and contracts analysts to ensure the effective procurement of technologies through multiple available channels. The IT Vendor Management Senior Business Analyst has primary responsibility for the process design, documentation, coordination, and communication for IT contracts and procurement.

Essential duties:

• Serve as a Vendor Management Senior Analyst for IT services and equipment lifecycle.

• Utilize Microsoft Power BI and SharePoint to create, maintain DPH IT Vendor Management status reporting and dashboards.

• Coordinate and maintain DPH IT contracts information and security requirements repository.

• Create and optimize IT contracts collateral and processes.

• Coordinate and maintain DPH IT contracts collateral including solicitation and service level agreements, templates, checklists, and process flows.

• Performs analysis for DPH IT requirements development to assist DPH IT Leadership in the administration of competitive bid processes and contractual agreements: identify and analyze needs, goals; develop contract specifications; prepare requests for proposals and bid solicitations for DPH IT requirements; perform DPH IT analysis of vendors and contracts; establish and maintain DPH IT contractual relationships.

• Identify issues and determine analytical standards in consultation with relevant governance councils and the DPH IT vendor relations group; gather relevant data, information and documentation from a variety of sources; analyze information and documentation and develop tentative findings.

• Monitor DPH IT vendor services/equipment overseen by the SFDPH IT department; writes or assists in writing scopes of work; analyzes funding parameters and other requirements specified by the Vendor Relations group; monitors departmental expenditures to ensure funding parameters are met; analyzes other criteria to ensure compliance with standards, HIPAA, PII & PHI as required by the Vendor Relations group.

• Work with DPH Contracts team and coordinate the business responsibilities for SFDPH IT throughout the solicitation process including Scope of Work preparation, requirements gathering to finalizing solicitation documentation and contract process optimization.

• Collaborate with DPH Contracts team and coordinate with stakeholders include DPH IT, DPH Business program, DPH Contracts, City Attorneys and vendors to lead contracts through to execution.

• Leverage best practices established within DPH IT contracting across departments within SFDPH.

• Coordinate the maintenance of DPH IT vendor services information repository and contracts collateral including solicitation and service level agreement templates, checklists, and process flows.

• Liaison with DPH Contracts team and stakeholders, and coordinate the solicitation process for DPH IT as it relates to business requirements representing the interest of DPH IT stakeholders.

• Review, prepare, and analyze existing vendor services, change orders, and modifications; prepare reports of analyses and related documents; analyzes vendor services provisions; liaison with negotiations of DPH IT components with vendors.

• Communicate effectively both orally and in writing with a diverse set of clients; establish and maintain good working relations with department personnel, staff, vendors, peers and management.

• Use logic and analysis to solve computer and application module problems.

• Prioritize competing requests for services.

• Project management of small projects.

• Perform other duties as assigned/required.

Education:

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:

Three (3) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Background and knowledge of healthcare clinical and financial IT software contracts.

• Knowledge of contract requirements include cyber & data security, cyber insurance, etc.

• Prior experience in a healthcare setting.

• Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream Mapping and Kaizen events.

• Proficiency with basic word processing and presentation applications (i.e. MS Office: Word, Excel, and PowerPoint).

• Knowledge of flow diagramming applications (i.e. Visio) and collaboration platforms (i.e. MS Teams & SharePoint).

• Project Management Professional (PMP) Certification.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Assessment Component

Candidates that meet the minimum qualifications will be invited to participate in Behavioral Consistency Questionnaire exam that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to:

Behavioral Consistency Questionnaire (Weight: 100%)

Candidates must achieve a passing score on the BCQ exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification

The certification rule for the eligible list resulting from this examination will be the Rule of 10 scores.

Eligible List/Score Report

Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

How to apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights

This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

Additional information regarding Employment with the City and County of San Francisco: 

• Information about the Hiring Process (https://sfdhr.org/information-about-hiring-process)  

• Conviction History (https://sfdhr.org/conviction-history-faq)  

• Employee Benefits Overview (https://sfdhr.org/benefits-overview)  

• Equal Employment Opportunity (https://sfdhr.org/equal-employment-opportunity)  

• Disaster Service Workers (https://sfdhr.org/disaster-service-workers)

• Reasonable Accommodation

• Right to Work (https://sfdhr.org/recruitment-details#identification)

• Copies of Application Documents

• Diversity Statement (https://sfdhr.org/recruitment-details#diversitystatement)

• Veterans Preference

• Seniority Credit in Promotional Exams (https://sfdhr.org/recruitment-details#senioritycredit)

If you have any questions regarding this recruitment or application process, please contact the analyst, Juan Pablo Gonzalez at juanpablo.gonzalezsa@sfdph.org or (628)271-7243. 

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.