10744 - Sr. Desktop Support, San Diego (On-site, 5days)

Purpose:

This role provides the planning and delivery of customer support services, including installation, configuration, troubleshooting, and customer assistance for customer desktop computers, phones, laptops, email accounts, and video conferencing.

Essential Functions:

• Provides technical support for business applications using IT tools such as remote desktop, configuring automated systems to deploy software updates/installations, troubleshoot application connectivity issues, create and maintain technical documentation of desktop management, and create an agency standard PC image.

• Provides technical advice and guidance relative to problems involving user interface, hardware and supporting software. Troubleshoots and restores technical service and equipment troubles by analyzing, identifying, diagnosing faults and symptoms.

• Coordinates efforts with other IT teams to ensure all helpdesk/service requests are effectively resolved.

• Performs other related duties as assigned.

• Responsible for the Administration of MS Azure for account management, licensing, authentication settings and MFA (Muti-Factor Authentication) settings.

• Execute procurement process and manage inventory of common user-level software licenses & subscriptions, user/office IT equipment inventory, and associated IT supplies

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Basic Requirements:

• Bachelor's Degree with major in Computer Science or equivalent work experience

• 5 year experience performing Tier 2 or higher (complex) issue resolution for incoming help requests from end users, including installing and upgrading software, installing hardware installation, and desktop PC configuration

• 3 years work experience with any security solutions

• Microsoft and/or CompTIA Certifications required

• Cloud based work environment experience required

• Experience with MS WSUS or SUS Patching strongly required

• Use knowledge of IT principles in the application of methods and practices for planning, implementation, and coordination to troubleshoot problems to ensure a high level of service.

• Create standard PC imaging for installation on computer workstations.

• Consult with vendors on troubleshooting issues.

• Excellent communication skill and customer service

• Develop resource reference material for system users (user manuals, online help pages, tutorial videos and web page content)

   

Salary range - $60,340 to $78,430

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