Job Information
Conn's HomePlus Representative, Credit Authorization in San Antonio, Texas
Overview - The Representative, Credit Authorization, is responsible for reviewing and dispositioning customer credit applications according to Company guidelines and standards. This position is a customer support role and requires effective communication skills to interact with both external and internal customers and store associates via a variety of communication platforms.
Key Duties & Responsibilities
Disposition customer credit applications based upon internal credit policies and procedures.
Communicate the credit application decision to both clients and retail associates.
Accountable for efficiently managing credit application queues, ensuring applications are processed in the order of their submission.
Review customer credit applications (Verify accuracy of information; Cross reference information against supporting documentation; Research using third-party credit services and resources).
Interact with customers (internal and external) and store representatives using a variety of platforms and methods, including by phone and electronically.
Meet performance objectives related to handling of inbound and outbound calls, response time, customer wait times, and customer service ratings.
Always maintain a customer-service orientation, both with internal and external customers and store associates.
Partner with leadership to address complex credit authorization matters and escalated customer concerns.
Other duties as assigned.
Required Experience
High school diploma or GED required.
1+ years’ prior experience in customer service required.
Preferred Experience
Prior call center experience preferred.
Prior experience reviewing and dispositioning consumer credit applications a plus.
Attention to detail, with demonstrated ability to review data, identify discrepancies and research and report findings.
Skills & Abilities
Strong communication skills (written and oral) with the ability to interact with individuals at all levels within the organization.
Must have strong customer service skills.
Ability to multitask and handle multiple projects simultaneously in a fast-paced environment.
Proficient in Microsoft Office (Outlook, Excel and Word).
Ability to work a full-time schedule including evenings, weekends, and holidays, with overtime as needed.
Exceptional analytical skills, strong ethical behavior, and the ability to work with sensitive financial data.
Working Conditions
Work is performed in an office (retail, distribution, call center) environment.
May require prolonged periods of sitting/standing.