WellMed, part of the Optum family of businesses, is seeking an Associate Clinical Administrative Coordinator to join our team in San Antonio, TX. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Under the supervision of the Referral Management Supervisor, this position is responsible for the daily coordination of referral processes and other duties as assigned.

This position is full-time, Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. Employees are required to work 2 days onsite and 3 days from home.

We offer on-the-job training. The hours of training will be based on your schedule or will be discussed on your first day of employment. Training will be conducted onsite.

If you are within a commutable distance to the office at 7500 Barlite Blvd, Suite 211, San Antonio, TX, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Primary Responsibilities:

• Manage the internal/ external referral process and daily referral reconciliation

• Answers telephone and assists caller through the phone queue and back-office phone line

• Participate in clinic and market education/training, as needed and/or required

• Maintains knowledge and ensures procedures are followed including referral guidelines and policies, privacy, and confidentiality

• Deliver quality customer service, managing the referral process professionally and timely

• Work independently and act as a resource or subject matter expert (SME) for others

• Manage and prioritize tasks that may include compiling reports and spreadsheets

• Maintain professionalism and positive service attitude with all internal and external customers/peers

• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED

• Must be 18 years of age OR older

• 1+ years of Health Care related experience

• Basic proficiency in Microsoft Office applications including Microsoft Excel, Microsoft Word and Microsoft Outlook

• Ability to work during our normal business hours of 8:00am - 5:00pm

Preferred Qualifications:

• 1+ years of Medical Insurance experience

• 1+ years of Referral Management experience

• 1+ years of Customer Service experience

• Medical Assistant experience

• Knowledge of basic medical terminology

• Bilingual fluency in English and Spanish

Telecommuting Requirements:

• Reside within a commutable distance to the office at 7500 Barlite Blvd, Suite 211, San Antonio, TX

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Effective verbal and written communication skills

• Detail oriented with organizational and time management skills

• Customer service skills

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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