If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. Job Profile Summary: The Supervisor, Financial Services is responsible for providing quality and efficient processes for customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. Additionally, the position is responsible for assisting the Manager with development, analyses and implementation of staffing, training, processing, scheduling and reward/recognition programs.

Essential Functions and Responsibilities: * Manages daily activities of Specialists and Team Leads. * Assists their manager with daily operation of the team to include managing processing queues, implementing effective prioritization practices, and strategic planning. * Responsible for policies and procedures including meeting operational processing standards, improving quality of service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge and accomplishing organizational goals. * Provides daily direction and communication to employees to ensure processes are accomplished in an efficient and accurate manner. * Provides continual evaluation of processes and procedures. * Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. * Provides statistical and performance feedback and coaching on a regular basis to each team member. * Writes and administers performance reviews for skill improvement. * Is available for employees who experience employment and/or personal problems providing appropriate coaching, counselling, direction and resolution. * Ensures employees have appropriate training and other resources to perform their jobs. * Responds to and resolves employee relations issues expressed by team members. * Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level. * Addresses disciplinary and/or performance problems according to company policy. * Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required. * Responsible for the development, analyses, and implementation of staffing, training, processing, scheduling and reward/recognition programs. * Works as a member/leader of special or ongoing projects that are important to area/process improvement. * Performs other related duties as assigned.

Knowledge, Skill and Abilities: * Knowledge of the Financial Aid programs, including Department of Education (ED) regulations. * Demonstrated expertise with WGU systems including PureCloud, Banner, Salesforce, ServiceNow, and Bridge. * Experience with ED systems including COD and NSLDS. * Demonstrated expertise... For full info follow application link.

Western Governors Univeristy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal , state or local law.