If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $65,400.00 - $107,900.00

Job Description

Essential Functions and Responsibilities:

• Establishes clear performance expectations for, and with input from, assigned mentors.

• Manages mentor performance to achieve OTP, retention, and student satisfaction goals.

• Conducts mentor performance reviews and manages performance improvement plans.

• Develops and leads team and program-specific training initiatives.

• Coaches assigned mentors via call shadowing and other training methods.

• Catalyst for team morale. Ensures that mentors are connected and engaged with each other and with the University.

• Leads team meetings. Designs and leads, training meetings.

• Provides direct, comprehensive guidance to assigned students and assigned mentors.

• Maintains appropriate documentation of all student- and employee-related transactions.

• Manages students' academic progress according to university policies.

• Uses the telephone and email extensively throughout the day.

• Understands WGU degree programs, policies, and procedures.

• Provides accurate information and high-quality customer service at all times.

• Supports university colleagues, as necessary.

• Performs other related duties as assigned.

   

Knowledge, Skill and Abilities:

• Ability to lead on-going training for assigned team members.

• Manages team performance.

• Collaboration

• Leads ongoing team and program-specific training in a distributed (remote employees) environment.

• Strong verbal skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking style.

• Remarkable organization talent is a requisite.

• Performs other duties as assigned.

   

Competencies:

Organizational Impact:

• Manages a team that focuses on executing the operational plans for the job area with measurable contribution to the achievement of results of the department, function, or office.

• Assigns and distributes work.

• Compile's data to prepare budgets.

   

Problem Solving and Decision Making:

• Responsible for making moderate improvements of processes or systems to enhance performance of the job area.

• Assignments received and problems faced are broad and undefined, and occasionally require use of analytical concepts, investigation, and knowledge from... For full info follow application link.

   

Western Governors Univeristy is an equ al opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.