Summary

Established professional in Product and Technical Service. Responds to customer calls, provides training to customers, and performs data analysis. Adjusts work procedures to ensure high levels of performance. Manages the daily coordination of projects including preparing and maintaining budgets and staffing requirements, and is responsible for estimating project costs, gathering and analyzing data, preparing progress reports, coordinating project tasks with various functional organizations, and identifying project problems.

Job Description

• Responds to customer calls, develops appropriate documentation and response plan for resolution of issues and sends issue to appropriate level to satisfy customer requirements.

• Uses technical knowledge to troubleshoots basic customer issues.

• Performs data mining, gathers, and analyzes data to improve efficiency in products and technical services.

• May resolve customer problems in a technical call center/service center environment or through customer escalation.

Key Responsibilities

• Maintain full project load while meeting key project metrics

• Work directly with customers both internal and external on an as-needed basis

• Manages multiple ongoing projects simultaneously from point of sale acceptance through delivery and installation at customer site to successful invoicing at project completion

• Works on multiple customer impacting components and systems required for successful implementation of electronic key systems

• Collaborates with multiple stakeholders including internal team members, customer project stakeholders, and 3rd Party contractors (e.g. sales, manufacturing, supply chain, engineering, site survey and hardware specialists, schedulers, on-site contract installers and trainers, construction and finance) to ensure a world class customer experience and successful on-time delivery of customer projects

• Manages relationships with third party business partners and customers

• Documents all project related activity and customer interaction in Salesforce and related project documentation

• Ability to manage smaller groups of connected projects (e.g. 10 projects simultaneously for one ownership group), with additional reporting and tracking requirements by customer

• Become an expert or champion in one or more areas, helping team members who have questions in that area.

MUST HAVE

• High School Diploma (or equivalent) required

• Associate’s degree in Business Administration or relevant field, and 1+ year Project Coordination experience

• Requires theoretical to advanced knowledge obtained through a University degree, combined with experience

• Practical knowledge of Honeywell organization, programs or systems with the ability to make enhancements and leverage in daily work

University Degree or equivalent of a minimum of 3 years prior relevant experience

• 3+ years Project Coordination experience in lieu of a degree

• Excellent listening skills and ability to assess and respond to customer's needs

• Ability to read and understand technical data sheets and material sheets

• Personal Computer experience and competency in MS Office (with importance on PowerPoint, Excel, Word), Windows, Office365, Outlook, Salesforce and Oracle

• Strong organizational, time management, project management, and analytical skills

• Can manage multiple priorities or projects simultaneously and keep them progressing to completion

• Ability to support multiple team members with an ever evolving variety of tasks

• Must possess good customer service skills with a focus on providing best in class service levels

• Must have strong reconciliation skills, an aptitude for technical product application under-standing and an ability to multi-task

• This role requires meeting metrics applicable to specific role requirements and reporting to management on progress

• Ability to work on a variety of special projects as required by management

• Ability to coordinate, track, document, and measure all aspects of installation projects for hospitality, commercial, and energy management electronic key solutions

• Identifies technical problems and coordinates solutions which ensure a successful project installation

• Demonstrates clear, professional, and proactive communication, both verbally and in writing

• Superior verbal and written communication skills

• Excellent organizational skills

• Ability to root cause potential issues in complex projects—excellent follow-up skills required

• Ability to create program specifications, standard work, and training documents

• High degree of ability to interface with the customer and internal staff, make independent decisions, and recognize and solve problems with little or no supervision

WE VALUE

• BA/BS degree preferred

• Project Coordination or Project Management related certifications or program degree desired

• Previous experience in a position that required significant exposure to high profile customers and projects

• Knowledge of hospitality and commercial construction and/or real estate

• High level of initiative to continuously improve processes and customer experience through action and ownership

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.