Become a part of our caring community and help us put health first

The Senior Process Improvement Professional analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Senior Process Improvement Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Key Accountabilities

• Serve as Change Agent by partnering with Humana Clinical Pharmacy Review (HCPR) Leaders to define and implement strategies to drive out waste and process variation to increase associate work efficiency and improve member experience

• Develop and implement cost per, quality & outcomes measures and improvement initiatives helping drive cost reduction balanced with quality improvements

• Be a champion of the process of implementing Lean Systems in order to deliver significant Process Improvement and Cost Reduction for products and processes

• Partner with operations leadership to identify and deliver optimization initiatives and achieve assigned Cost Reduction Targets, with regular updates to Senior Management and specific reporting tools. This involves working with Business Leaders, Pharmacy Service Operations, Clinical Programs, Pharmacy Technology & Capabilities, Finance and other partners as needed to conduct detailed Cost Benefit Analysis during initiative ideation and validate all benefits post initiative deployment

• Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable improvements.

• Develops projects through the DMAIC, Kaizen or other standard process improvement methodologies (whichever best benefits the business), while considering potential project risks.

• Direct or Indirect leadership of cross-functional teams to ensure project objectives are obtained.

• Deliver results with short deadlines, making critical decisions, and escalating issues with minimal supervision

• Monitors performance metrics to ensure that organization objectives in the areas of cost, efficiency, and quality are met

• Plans and facilitates meetings with management to review and examine project progress

Use your skills to make an impact

Required Qualifications

• Bachelor's Degree with 3+ years of experience or 5+ years of experience in process improvement with a minimum of 3 years in a non-manufacturing organization

• Demonstrated success in the planning and implementation of across-the-board process improvement initiatives, including both tactical and strategic-level projects

• Have a full and effective confidence of process improvement tools and methodologies and metrics commonly used

• Proven Change Agent, with demonstrated abilities and successes in influencing and motivating at all levels of an organization.

• Expertise and experience in Project Management, Program Management, Problem Solving, Issues Mitigation, and Team Development

• Strong communication (presentation, verbal, written) skills-set, including ability to write documentation that would allow the user to fully understand both a technical/systems and business process as well demonstrated ability to develop presentations and/or written reports to articulate the of status improvement initiatives to Senior Leadership team members

• Ability to think analytically, apply analytical techniques, and to provide in-depth analysis of technical process, business process, or raw data and recommendations to management using critical thinking and sound judgment

• Proven ability to analyze and interpret financial measures associated with process improvement, cost modeling, and forecasting.

• High level of proficiency with Lucidchart/ Lucidspark and all Microsoft Software including Excel, Power Point, Visio, Project, and Word

• Ability to integrate into and thrive as a member of a virtual team

• Ability to adapt to new priorities as business needs change

​ ​ Preferred Qualifications

• Experience in in Healthcare, Pharmacy Operations, Call Center, or Care Management

• Minimum of 3 years of full-time Six Sigma /Lean Expert experience highly desired with a minimum of 1 year outside of a manufacturing setting

• Certified Six Sigma Black Belt, DMAIC Green Belt and/or Lean Leader Lean Expert, with practical expertise in all relevant Lean and Six-Sigma tools and methodologies

• Strong analytical skills and high level of proficiency with Minitab or equivalent Statistical package

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$78,400 - $107,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 03-03-2025

About us

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources