Job Information
Crescent Hotels and Resorts Front Desk Agent in Rossland, British Columbia
Description
Your passion for service ensures that our guests are taken care of, as you respond to guest requests and questions in a professional, positive manner.
As a Front Desk Agent, you are empowered to create a unique, sincere and genuine experience for our guests.
SKI PASS FOR FULL TIME EMPLOYMENT (only 30 hour per commitment)
Job Description
Front desk agents will be accountable for a multitude of functions, including but not limited to:
Greet all guests in a timely, friendly, and professional manner
Make guest reservations, and actively promote package add-ons
Ensure accuracy of all guest information during check-in and check-out
Safely handle cash floats and any other forms of monetary transactions for guests
Promptly answer all calls in a friendly and courteous manner
Respond to guest needs, ensuring special requests are directed through to the appropriate department
Communicate effectively and professionally with other departments
Contribute to the security of the building, company assets, and team/guest safety with full adherence to security procedures
Maintain up-to-date knowledge of all rooms available as well as their location, layout, and rate plans
Must be willing to work Night Audit Shifts when there are issues
Job Requirements:
Computer literacy Hotel
PMS experience an asset
Service oriented with an eye to supporting your internal guests
Ability to thrive in a fast-paced hotel environment
Excellent verbal & written communication skills
Willingness to learn, develop & grow
Numerical acuity and high attention to detail
Comprehensive understanding of financial data, reporting, & basic arithmetic functions
Ability to stand for long periods of time (up to 8 hours per shift)
Professional presentation
Must be willing to work overnights, holidays and weekends
Able to perform other duties as required
Must be legally eligible to work in Canada
The Josie Hotel will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. The Josie is unable to sponsor international applicants.
*SKI PASS FOR FULL TIME EMPLOYMENT*
About Us
Experience the true soul exhilaration of living for today at The Josie, Autograph Collection. Proudly named Canada’s Best Ski Boutique Hotel (2019, 2020, 2021). The Josie welcomes you with mountains of amenities like outdoor cedar saunas, ski valet, modern fitness facility, indoor and outdoor event space, vibrant restaurant offering indoor and outdoor dining. The modern, architecturally unique 106-room hotel boasts true ski-in, ski-out access at the base of RED Mountain Resort in Rossland, British Columbia. Offering stylishly appointed guestrooms, studio suites, and one-bedroom suites, The Josie is the premier choice for families, powder chasers, and group getaways seeking exceptional service combined with boutique charm.
The Josie Hotel is an equal opportunity employer and will consider all applicants for all positions regardless of race, colour, gender, sex, age, origin, religion, sexual orientation, identity, basis of disability or any other protected class. We embrace that no one here is like the other and are committed to find a place for everyone.
*The Josie Hotel will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. The Josie Hotel is unable to sponsor international applicants.
Job Types: Full-time, Part-time, Seasonal
Salary: $19.00-$20.00 per hour
Benefits:
Company events
Discounted or free food
Employee assistance program
Flexible schedule
Wellness program
Schedule:
10 hour shift
8 hour shift
Evening shift
Holidays
Morning shift
Night shift
On call
Overtime
Weekends as needed
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Rossland, BC V0G 1Y0: reliably commute or plan to relocate before starting work (required)
Language:
- English (required)
Shift availability:
Day Shift (required)
Night Shift (required)
Overnight Shift (preferred)
Work Location:
In person
Qualifications
Behaviors
Preferred
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Motivations
Preferred
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business