Pay Rate

$113,000 to $146,775 per year DOE

Telecommute Status

Remote with Travel

Announcement

PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:

Job Description

PRIDE Industries

Job Description

Job: Account Director

Job Code: AA265 - PR-Account Director

HR Title Group: Commercial Contracts (Facilities)

Salary Grade: E20

FLSA Status: Exempt

Approval Date: August 2024

SUPERVISES: There are direct reports with this position

POSITION SUMMARY: Under minimal supervision, the Account Director is responsible for developing and implementing an account plan that ensures the highest possible customer satisfaction and achievement of PRIDE’s mission, financial, operational, and brand goals. Employees in this job class must possess the following: executive presence, a strategic mindset, strong financial acumen, strong results-driven leadership style, agile decision-making, transformational leadership style, and an operational background of working with large-scale, complex, and heavily matrixed organizations. This job class anticipates client needs, delivers to outperform the key performance indicators within the contract, and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high-performing teams that deliver operational excellence and keep employees engaged and thriving. In conjunction with the PRIDE Industries’ leadership team, the Account Director understands the company’s mission, values, strategy, and goals and can translate them into business opportunities. This role is the top leadership role on the account.

TYPICAL DUTIES:

1. *Exceeding Client Expectations.

2. *Developing and delivering critical business development and customer-facing presentations.

3. *Creating and delivering written business deliverables.

4. *Create the vision of the account plan, ensuring alignment of objects and driving high-quality results, which helps secure a future with no-bid contract renewals.

5. *Drive account growth by articulating value proposition and ensuring service expansion.

6. *Supervises employees and ensures a competent, motivated team through hiring, training, development, counseling, and performance reviews.

7. *Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery.

8. *Building High-Performance Teams.

9. *Ensure the highest qualified candidate is hired for all roles on the account.

10. *Build actionable and measurable career development plans for all direct reports.

11. *Advance the firm’s diversity and inclusion priorities with planful and focused talent planning.

12. *Achieving Financial Results and Contributing to the Firm’s Smart Growth.

13. *Present an annual account plan that includes key objectives, client satisfaction results, a summary of value-add activities, and outlines targeted expansion plans.

14. *Proactively manage the account budget and identify opportunities to generate additional revenue on the account.

15. *Mitigate risk for the company by ensuring A/R is maintained at or below customer agreed payment cycle.

16. Performs duties and special projects as assigned.

• Denotes Essential Job Function

QUALIFICATIONS:

• Seven or more years of experience in engineering operations and facilities/process equipment maintenance with mechanical design/testing, international quality standards;

• Five or more years of facilities/equipment maintenance in the GxP environment;

• Three or more years of performance management in the GxP environment;

• Highly effective client relationship management skills that conveys credibility and confidence to senior leadership of customer organizations; while having the influencing and communication skills to powerfully communicate the value and successes our team brings to the relationship;

• Knowledge of local regulations and requirements for site facilities management;

• Detailed knowledge and understanding of facility and property management requirements for utilities, critical systems Environmental, Health and Safety, and quality system requirements (deviation, change control, CAPA, risk management, documentation management, etc.);

• Strong analytical skills with a track record of identifying potential solutions and contingency responsive in a proactive manner;

• Supervisory skills to hire qualified employees, provide for their professional development, administer performance management and disciplinary processes effectively, and address employee relations appropriately;

• Ability to effectively supervise and develop assigned team to meet strategic goals;

• Ability to communicate effectively both orally and in writing; to make presentations and respond to inquiries by senior management, customers, employees, public, and/or PRIDE Industries’ board of directors;

• Demonstrated leadership, organizational, reasoning, problem solving, and analytical skills;

• Human relations skills to build effective relationships with team, customers, and public;

• Exceptional customer service skills;

• Advanced computer literacy including knowledge of CRM, web-based systems, word processing, spreadsheet, database, and presentation software;

• Knowledge of business English including vocabulary, spelling, and correct grammatical usage and punctuation;

• Mathematical skills to include the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations;

• Ability to establish priorities and solve a wide range of business, operational, and strategic management problems;

• Flexibility to respond to changing work priorities and handle numerous projects at the same time.

• Advanced user or Quick Learner of Power BI.

EDUCATION REQUIREMENTS:

Bachelors Science or related field

A comparable combination of formal education and work experience will be considered.

CERTIFICATES OR LICENSES *REQUIRED: *

The following licenses or certificates may berequired depending on local, state and/or contract requirements:

Valid Driver's License

PHYSICAL REQUIREMENTS:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:

• Viewing computer screen/monitor

• Keyboarding

• Answering phone/making calls

* *

WORK ENVIRONMENT:

Work is performed in a normal office environment with limited privacy and some exposure to background noise or in a home office. Occasional travel is required. Employees may be required to work in excess of 8 hours in a day and/or 40 hours per week.  

DISCLAIMER:

The above informationonthis description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployeestothis job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

At PRIDE, we make a difference in the lives of many, one job at a time.

How to Apply

If you are interested in working for this unique organization that blends business with a social mission, please apply online at   www.prideindustries.com

Visit our website to learn more!

PRIDE will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of all federal, state, and local laws.

Thank you

Pay Rate $113,000 to $146,775 per year DOE

Job ID 2025-18773

Type Full Time Regular

Location US-CA-Roseville

Additional Information By applying for this job, you acknowledge that the position may require access to, or involvement with, defense-related articles, services, and technical data subject to the International Traffic in Arms Regulations (ITAR). You understand that compliance with ITAR regulations is a condition of employment and that you may be required to obtain the necessary authorization for access to ITAR-controlled information. Proof of U.S. citizenship or legal permanent residency may be required. Any offer of employment is contingent upon satisfactory completion of security background checks and compliance with ITAR regulations. If you have questions or concerns about ITAR compliance, please feel free to contact us for more information.