Description

We are offering a contract to hire employment opportunity in the Bank in Rock Hill, South Carolina. We are seeking a Customer Service Representative who will play a crucial role in managing and maintaining customer accounts, providing excellent customer service, and ensuring efficient processing of customer credit applications.

Responsibilities:

• Efficiently and accurately process customer credit applications

• Ensure smooth traffic flow within the banking environment to provide efficient service

• Address customer service issues by conducting research, assuming ownership of customer problems, and providing follow-up status to customers

• Open deposit accounts like checking and savings, certificates of deposit, safe deposit box leases, HSAs, IRAs, etc.

• Maintain accurate customer credit records and make necessary changes in account name and address

• Handle specific service transactions for customers including but not limited to reordering checks, granting access to safe deposit boxes, etc.

• Build customer relationships using bank developed techniques and processes to better serve customers and the banking environment

• Stay updated about existing bank products and services including implementation of new ones

• Support team sales process by identifying and acting upon customer needs or by making the appropriate referral

• Comply with all bank policies and procedures, security guidelines, and federal, state, and local regulations

Requirements • Proficiency in answering inbound calls, demonstrating excellent verbal communication and listening skills.

• Previous experience in a call center customer service role is highly desirable.

• Demonstrated ability to provide high-quality customer service, resolving customer inquiries and complaints effectively.

• Proficient in data entry, ensuring accurate and timely input of customer information.

• Ability to manage email correspondence with detail orientation, responding promptly and accurately to customer inquiries.

• Experience in handling both inbound and outbound calls, maintaining a positive and detail-oriented demeanor at all times.

• Proficiency in Microsoft Excel and Microsoft Word, with the ability to use these tools to track customer interactions and generate reports.

• Experience in order entry, ensuring that all customer orders are processed accurately and promptly.

• Ability to schedule appointments efficiently, managing multiple calendars and ensuring optimal time management. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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