This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12497464

Organization Overview:

Northwest Bank opened its first office in Rockford in 1972. Our founders had a vision of providing the Rockford area with community banking services that customers could depend on. Northwest Bank of Rockford is a subsidiary bank of Foresight Financial Group, Inc.

To be a successful Team Member an individual should contribute to and promote the organizations culture by championing the organizations goals and mission to be a high performance community bank. A commitment to the organizations shared values of Respect, Enthusiasm, Caring, Integrity, Teamwork, and Expertise is apparent in everyday actions, communication, and decision making process, and the Team Member actively contributes to creating a positive working environment for all Team Members.

Position Summary:

An experienced banking professional responsible for determining and meeting customers banking needs, cross-selling bank products, and proactive business development calls. Provide personalized banking services with superior customer service.

Primary Responsibilities:

1. Evaluates needs of potential customers and offers appropriate financial products and services.
2. Prepares and compiles new customer application, information, and documents in compliance with Customer Information Privacy standards to open new accounts including checking, savings, money market, Certificates of Deposits, IRAs, loans, credit cards and safe deposit boxes.
3. Ensures completeness of loan documentation on new account set-up.
4. Oversees timely closing and funding of loans as well as renewal of maturing loans.
5. Provides ongoing relationship servicing with current customers to maintain goodwill and gain additional business by utilizing the Customer Profile Sheet and Customer Contact Process to ensure proper follow up with new and existing customers.
6. Informs and advises customers of status or enhancements to current account productivity, and suggests resolution on account disputes and other account activity.
7. Responds to customer inquiries and requests regarding account.
8. Completes necessary CIF and account maintenance on Core System.
9. Coordinates and assists Operations and Credit Administration Team Members in resolving credit problems, delinquent payment issues, overdrafts and other related affairs.
10. Promotes and cross-sells other bank products and services as appropriate to customer requirements.
11. Identifies needs outside of the Retail Department and refers customer to appropriate area for assistance.
12. Generates new business to assist in meeting bank profitability goals.
13. Admits customers to safe deposit box area.
14. May complete tasks to open and close branch.
15. Provides back up coverage for receptionist.
16. May act in the capacity of a CSR, as needed.
17. Ensures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations including Bank Secrecy Act and Anti Money Laundering to assist management in monitoring for suspicious activity, money laundering, or other illegal customer activity.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Business Acumen/

Financial Manag ment: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Communicator: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Organizational: Can establish a systematic course of action for self in order to accomplish objectives in an organized manner; determines priorities and allocates resources effectively, within established timeframes.

Technical:&