This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12598699

Organization Overview:

Northwest Bank opened its first office in Rockford in 1972. Our founders had a vision of providing the Rockford area with community banking services that customers could depend on. Northwest Bank of Rockford is a subsidiary bank of Foresight Financial Group, Inc.

To be a successful Team Member an individual should contribute to and promote the organizations culture by championing the organizations goals and mission to be a high performance community bank. A commitment to the organizations shared values of Respect, Enthusiasm, Caring, Integrity, Teamwork, and Expertise is apparent in everyday actions, communication, and decision making process, and the Team Member actively contributes to creating a positive working environment for all Team Members.

Position Summary:

Responsible for the management of Retail Center, providing sales and service of all retail bank products. Coaches Team to meet business development goals. Develops new business and expands existing customer relationships. Originates consumer loans.

Primary Responsibilities:

1. Manages, administers, and sells retail services including new accounts, account relationship servicing and teller operations.
2. Ensures staff is knowledgeable of retail products and services and proficient in sales techniques to effectively identify, sell and deliver financial services to the customer.
3. Resolves unusual or difficult customer problems, either directly or through cooperation with the appropriate area.
4. Manages day-to-day operations of retail staff to achieve established goals.
5. Oversees the new account, teller and safe deposit box areas to ensure compliance with auditing procedures, policies and banking regulations.
6. Maintains prescribed security controls to protect the bank against unnecessary risk and exposure and criminal fraudulent operations.
7. Monitors and reviews Retail Center activity reports and follows guidelines set forth to meet profitability and productivity goals.
8. Conducts regular staff meetings to instruct Team Members and align branch goals with goals of the organization.
9. Makes recommendations regarding selection of new Retail Team Members, salary increases, promotions, disciplinary actions and terminations.
10. Gives ongoing feedback and conducts effective performance appraisals.
11. Optimizes customer contacts to cross sell bank products and services.
12. Refers customers to appropriate person or department for services outside area of responsibility.
13. Develops new business and expands existing relationships.
14. Participates in civic and community activities to generate visibility and contact for the bank.
15. Proactively makes contact with customers and prospective customers to promote new business opportunities.
16. Originates consumer loans in compliance with bank policies, procedures and regulations.
17. Completes task necessary to open and close the branch.
18. Completes Bankers Edge training on time and with passing score.
19. May be required to act in capacity of Teller, manage cash vault activity, service and reconcile ATM, oversees building and ground maintenance, perform the duties of Security Officer for the Retail Center and/or act in the capacity of Pinnacle Plus Liaison.
20. Ensures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations including Bank Secrecy Act and Anti Money Laundering to assist management in monitoring for suspicious activity, money laundering, or other illegal customer activity.

Please note this job description is not designed to cover or contain a comprehen ive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

Leadership: Effective knowledge and skills in leading a department with a strategic vision and achieving such through empowerment, collaboration, communication, team building and mentoring.

Customer Service: Champions superior treatment of customers by responding promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; and manages difficult or emotional customer situations.

Business Acumen/Financial Management: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Communicator: Strong interpersonal and project management skills, with emphasis on oral and written communication directed at both internal and external parties. Responds promptly to needs and request.

Technical: Proficient in Microsoft Word, Excel. And PC skills. Advanced knowled