Description HOW WE CARE FOR YOU:At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.Pension PlanRetirement PlanComprehensive Benefits PackageTuition ReimbursementBenefits Effective Date of HireSame Day Pay through Daily PaySUMMARYReferral Coordinator contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers and payers throughout the patient's healthcare experience. Serves as the first point of contact for patients and physicians to coordinate services across the system. Refers to and schedules appointments, registers seminars and classes, navigates patient inquires, and communicates courteously throughout the delivery of care. Aims always for first call resolution. Collaborates with physician offices and clinical departments to coordinate services, prepares patients for their visit, and maintains all of its support processes.STATUS: Full TimeLOCATION: Riedman CampusDEPARTMENT: Radiology - Communications Center SCHEDULE: Monday - Friday DaysATTRIBUTESTwo (2) years customer service experience, preferably in a health care settingProficient in use of computersStrong customer service skills and the ability to demonstrate compassion and empathyKnowledge of medical terminologyStrong verbal and written communication skillsBilingual preferredAssociates degree preferredRESPONSIBILITIESCustomer Service. Provide courteous, attentive and prompt service to all those you work with and supportCollaboration. Work well with others in different departments and organizations to deliver a seamless, exceptional customer experienceEMR (Electronic Medical Records) utilization. Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiriesPortal management. Enroll and activate patient portal accounts, answer questions and/or resolve any user issues. Acts as a key referral liaison to community provider offices, serving as a primary point of contact for private physicians to manage all types of interactions into RRHS.Compliance. Ensure your work is compliant with all policies and proceduresPHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.LICENSES/CERTIFICATIONS: CHAA - Certified Healthcare Access Associate - National Association of Healthcare Access Management (NAHAM)PAY RANGE: $18.00 - $22.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/VeteranApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjI4NTY1LjEwNDE3QHJvY2hlc3RlcnJlZ2lvbmFsY29tcC5hcGxpdHJhay5jb20

Minimum Salary: 18.00 Maximum Salary: 22.00 Salary Unit: Hourly