Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

We are transforming how consumers access and experience healthcare by bringing Mayo Clinic’s legacy of patient-first innovation and excellence into the digital era. Join the Digital Engineering team supporting the Center for Digital Health (CDH) to revolutionize global digital health by creating seamless, end-to-end experiences across mobile, web, and other enabling digital capabilities to deliver best-in-class digital experiences.

The Mayo Clinic 2030 strategy of CURE, CONNECT & TRANSFORM sets the vision of transforming healthcare as the global authority in the care of serious or complex disease.

The IT Release Manager (Service Delivery Manager) is responsible for ensuring IT services meet customer needs and expectations as agreed to in the published service catalog or other service offering. The main competency of a Service Delivery Manager centers on the disciplines of operations management and/or delivery of services. This responsibility includes full life cycle management for each service: definition, design, construction and operation, as well as the evolution of service offerings in partnership with stakeholders. IT Service Delivery Managers are responsible for all phases of life cycle management of the service and to ensure continuous improvement efforts are dedicated to delivering high performing, reliable, and consistent operations and developing tech culture based teams while optimizing costs and delivery times. The IT Service Delivery Manager is responsible for standardizing work intake processes, prioritizing work, and all aspects of workforce planning including ensuring direct reports are adequately trained, aligning resources with appropriate assignments and managing team performance. IT Service Delivery Managers provide structure, guidance and support for budget planning and staffing for delivery of service. May serve as Secretary, Assistant Secretary or member of IT for institutional committees.

Major Functions/Responsibilities:

• Play a strategic role in defining the release management activities across CDH products and be a liaison between Engineering and Product teams.

• Release Manager role seems to be a critical function in managing the end-to-end release process, coordinating cross-team efforts, and ensuring a smooth deployment.

• Identifying dependencies across different apps/services/components being deployed

• Sequencing the order of execution for the deployment

• Coordinating the start time and estimated return time for the release

• Preparing the bulk of the Release Plan

• Leading the team through a review of the Release Plan

• Approving the release in the ALM tool

• Ensuring all PROD builds are staged and ready to go

• Preparing GitHub release notes for team sign-off

• Leading post-deployment reviews in AppDynamics to identify any new crashes or errors

• Runs release readiness meetings, including stakeholder go/no-go decisions

• Coordinates release note completion with teams and stakeholders.

• Handles release communication (Teams, Email)

• Orchestrates release day activities, providing coordination and triage support

• Runs release retrospectives and ensures improvements are actioned

• Acts as the point person for any patch/hotfix requirements

Qualifications

Bachelor's degree with 6 years of experience, which includes 2 years of demonstrated leadership experience; Or, Associated Degree with 8 years of experience, which includes 2 years of demonstrated leadership experience and commitment to obtain a Bachelor's degree within 4 years.

Experienced with committee and consensus-managed, physician-led organization. Other Qualifications: Requires skill in effective decision making and effective consensus management. Strong understanding of finance, business processes, budgeting and human resources development. Excellent verbal and written communication skills. Demonstrated history of continuing education in personnel and administrative processes. Experience with personnel management, resource allocation, coaching and mentoring. Master's degree preferred with 4 years of experience. Experience working in healthcare technology. Experience with managing both custom developed and vendor-supplied products and services. Some travel may be required in this position.

A strong candidate would have the following Engineering/Technology Skills:

• Understanding of Pipeline orchestration from Dev to Stage to Production.

• Collaborate with the DevOps team to explore and adopt new tools, technologies, and best practices that can improve the overall release efficiency.

• Collaborate with DevOps team to optimize the pipeline for speed, reliability and security.

• Implement lessons learned and incorporate feedback from the wider team to enhance the CI/CD pipeline and release management practices.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program.

This position will accept applications until 07/12/2024. This deadline may be extended if the necessary candidate pool is not met by this date.

Exemption Status

Exempt

Compensation Detail

$122,387.20 - $186,264.00 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday; 8:00 am - 5:00 pm

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Miranda Grabner

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.