Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a Security System Engineer. The Security System Engineer will support the Security System IT team for a high-profile customer. The Security System Engineer will help on various security programs and troubleshooting that are used by the security team nationwide. The Engineer will work closely with the AUS account Managers and Site Managers troubleshoot security system problems and programming with the client’s security technology team. This role works as part of a team to manage the effective deployment and use of hardware and software that supports the customer’s security department. The Security System Engineer creates systems training tools and ensures compliance with systems operating standards, company policies, and special security instructions used by entry level security officers and control center operators.

RESPONSIBILITIES:

• Accountable for monitoring systems health and the identification of abnormal occurrences, and system operations

• Coordinate with security vendors and internal technical teams in performing changes, installations, moves, removal and updating of hardware and software in support of access control systems, burglar/intrusion systems, video management systems, visitor management systems, and emergency operations systems

• Maintain documentation regarding procedures, equipment and inventory, circuit ordering and disconnecting, interdepartmental communications, installation of hardware such as cameras, monitors, access cards and visitor management printers

• Manage the implementation and support of networked security equipment as required for the effective use of electronic security systems

• Oversee and conduct new system deployments, operational validation, and recommend final sign-off and acceptance

• Serve as primary contact for consulting with internal administrators and users regarding system issues

• Support management and administrator responses to system outages, ensuring appropriate mitigation and compensatory measures are in place while system issues are being analyzed and repaired

• Technical consulting on systems design and requirements creation

• Perform initial trouble shooting of systems issues and escalate as appropriate to resolve and/or mitigate system issues

• Manage system upgrades, patches and the management of vulnerabilities that could impact security systems

• Implement and control all new software releases and modifications into the security environment

QUALIFICATIONS:

• Must possess one or more of the following:

• Associate’s degree in Security Administration or Information Technology

• High school diploma or equivalent with a minimum of four (4) years of experience managing a security SMS (Security Management System)

• Must possess a minimum of two (2) years of experience with security systems to include basic programming and operations management of access control, CCTV, and intrusion alarms; specifically, Lenel OnGuard and Genetec Security Center

• Educational or work experience with databases

• Educational or work experience with Window’s based operating systems and programs which require advanced computer skills

• Able and willing to help and coach junior level staff

• Strong problem-solving skills

• Effective oral and written communication

• Synthesize facts, concepts, principles

• Assess and evaluate situations effectively

• Identify critical issues quickly and accurately

• Planning and organizing

• Attending to detail

PREFERRED QUALIFICATIONS:

• Previous professional experience in security, law enforcement, criminal justice, or other security related fields

• Broad knowledge in one or more areas of security devices, systems, technologies, databases, and software including, but not limited to, controlled access systems (CAS), security badge systems, lock and key systems, Fire/Life Safety systems, program/project management, database technical support, and financial and/or administrative support.

• Proficiency to perform and/or support all components of security program including risk analysis/mitigation, physical security, emergency preparedness/response, information protection, incident management/reporting, and investigations

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2025-1345115

Location: United States-Texas-Roanoke

Job Category: Information Technology