Description We are in the Wholesale Distribution sector, based in Richmond, Virginia, United States and we're currently seeking a Bilingual Customer Service Representative. This role primarily involves direct interaction with our clients, ensuring their orders are processed and completed in a timely manner.

Responsibilities:

• Manage the high level of customer satisfaction at all times.

• Efficiently process phone and email orders from designated customers, locations, and branches.

• Handle all other orders received daily and assist with additional requests as needed.

• Communicate with customers via email for order confirmation and respond to their queries.

• Adhere to regulatory requirements for processing all orders.

• Generate reports as required.

• Collaborate with other departments to ensure customer needs are met.

• Assist in creating invoices and monthly billing for our clients.

• Contribute to the annual inventory process.

• Address customer complaints and process return authorizations as necessary.

• Utilize skills in Data Entry, Invoice Processing, Microsoft Excel, Customer Service, Call Center Customer Service, Communication Skills, and handling Purchase Orders. Requirements • Must have a minimum of 2 years of experience in a customer service role, preferably in a call center environment

• Proficiency in Data Entry is required

• Experience with Invoice Processing is necessary

• Must be skilled in using Microsoft Excel

• Excellent customer service skills are essential

• Must have strong communication skills, both written and verbal

• Experience with handling Purchase Orders is preferred

• Bilingual language skills are a must for this role. Fluency in both written and spoken English and another language is required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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