As a Desktop Support Engineer, you’ll be part of our Global IT team located in Reynosa, Mexico. Accountable for day-to-day functioning of all IT applications/solutions along with deploying the release of new technologies. Responsible for installing, configuring, maintaining, and testing of PC/server operating systems, networks, and related utilities and hardware and related business applications. Actively collaborates with application support vendor. Activities include problem mgmt., performance, and capacity management., service level coordination, incident management., escalation mgmt., release mgmt./execution, change mgmt., DR/ BCP. Recommends improvements that reduce support costs & optimize performance.

• Perform routine maintenance tasks for infrastructure/application systems such as backups, patch management, hot fixes and software releases

• Assists to develop and implement standard operating procedures and best practices

• Supports remote users with a focus on security and remote access

• Diagnoses and resolves complex hardware, software and connectivity problems

• Collaborates with project teams to understand technical requirements

• Assists with developing, maintaining, recommending and supporting tools and back-end utilities to provide capacity planning management

• Assists in ensuring proactive and preventive maintenance activities are implemented to improve the availability of services and maintain continuity

• Provides regular status reports that will contribute to the overall report to senior leadership

• Assists to build, implement and administer monitoring tools and solutions for networks, systems and platform applications

• Assists to build tools and processes that enable the business to move fast, without incident or downtime

Requirements

• System performance management

• Knowledge of distribution operations applications

• Scripting skills for automation of standard tasks

• Ability to tie together solutions across systems

• Knowledge of software lifecycles and practices and how to best apply them for short- and long-term sustainable systems and teams

• Working knowledge of Distribution operations systems; conveyors, PLC’s,

• Undergraduate degree and 4-6 years relevant experience, or

Graduate degree and 2-4 years relevant experience

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.