Customer Support Specialist

• Are you a customer service enthusiast who loves solving complex problems?
• Do you have a keen eye for detail and excellent analytical skills?
• Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?

If so, we have an exciting opportunity for you at The Greentree Group!

WHO WE ARE The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what's possible.

What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact.

We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being.

Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you!

ABOUT THE OPPORTUNITY As a Customer Support Specialist, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals. Your role will be critical in supporting our Customer in Reynoldsburg, OH. This position is for 2nd shift, from 1:30pm to 10:00pm. Join us and be part of our mission to make a difference!

SOME RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide Enterprise Customer Service Center support, which includes handling inbound calls and email inquiries to ensure customer needs are identified, addressed, and documented in the appropriate system.
• Aiding users in executing system functions and navigating business processes.
• Providing guidance to stakeholders on completing tasks correctly.
• Executing case management duties on tactical tasks and activities.
• Providing documentation support.
• Providing high-level and in-depth analysis of customer care processes.
• Support teammates in a collaborative work environment.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in a related field. Experience in lieu of degree may be considered.
• Minimum one (1) to three (3) years' experience in a business environment.
• Strong customer service and support skills.
• Provide accuracy and consistency through thoroughness in all details and tasks.
• Exceptional organizational and time management skills.
• Ability to work well independently and as part of a team.
• Strong problem-solving, analytical and communication skills.
• Excellent written and oral communications skills.
• Candidates must be U.S. Citizens.

DESIRED QUALIFICATIONS:

• Help Desk software experience.
• Experience in issue escalation, resolution, and de-escalation techniques.
• Proficiency in MS Office including Excel, Word, PowerPoint, and Access.
• Previous experience in a Consulting capacity.

We believe in fostering a positive, inclusive culture that values diversity, teamwork, and personal growth. With opportunities for advancement and a supportive commun