Description This is a remote role which will require occassional travel for on-site meetings. Currently we are unable to hire in the following states: CO, PA, NY, HI, MA and OH. Cloud Service Engineers work in partnership with developers, testers, and program managers, (typically early in the development process) to design, operate, grow, and improve large-scale, cloud-based services offered to IS and non-IS caregivers. Their technical skills are on par with their Development, Test, and Program Management counterparts. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Health Plan Partners and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Essential Functions: Partners with Engineering, Development, QA, and Program/Project Management peers to translate caregiver, business, and technical requirements into components of a service architecture, ensuring that the service will meet compliance and operability standards, and KPIs around resilience, availability, quality, cost, and caregiver expectations. Creates and identifies standards and best practices and is responsible for building and implementing required architecture in partnership with other IS engineering teams. Advocates the IS roadmap and vision and drives adoption across service teams. Leads the planning and design of a service delivery system across service teams that defines tools, hardware, processes, role assignments, dependencies, and documentation, resulting in a complete system that supports service delivery and meets KPIs. Creates detailed project plans including milestones, testing, documentation, and implementation. Communicates with stakeholders and applies advanced diagnostic expertise to restore service with minimal disruption to the caregiver and business. During service disruptions and degradations, owns the problem, solving it once and for all. Extrapolates from past experiences and delivers innovations. Actively takes part in disaster recovery drills. Participates as needed in incident response management during non-working hours. Owns the design, implementation, testing, and management of alerting and telemetry systems, and disaster recovery and business continuity plans in partnership with other engineering teams to support 24x7 uptime goals. Makes recommendations on capacity requirements, based on service KPIs, evolving caregiver usage scenarios, and proposed new feature releases to enable the team to create a viable cost model. Is accountable for the Service Engineering component of a cost model and the reporting framework for one or more services and develops initiatives to reduce operational costs. Is accountable for the cost model and reporting system that enables teams to forecast, track, and report on the costs generated by business and usage scenarios, as well as ensuring adherence to guidelines and best practices. Maximizes the effectiveness of financial resources. Uses expertise to identify potential platform, system, deployment, security and environmental issues prior to service and solution releases, ensuring an on-time release with measurable improvement in KPIs. Develops and maintains effective processes to automate tasks and ensure compliance with security policies and drives the adoption of a solution across multiple service teams. Accountable for service and infrastructure lifecycle planning to ensure critical software and hardware components are kept current. Accountable for the information management of applications, device, and infrastructure data inside the CMDB (Configuration Management Database) and associated systems. Provides leadership within the business by developing innovative methods for mea