Details

• Department: Studio Engagement Services

• Schedule: Full Time Monday - Friday 8-5pm CT

• Location: Remote

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

Job Summary

The Director of Software Engineering, Salesforce Marketing Cloud is a highly experienced leader responsible for casting the vision and setting the technical roadmap for Ascension’s Salesforce Marketing Cloud platform. This role leads the engineering delivery, technical health, and best practices for Marketing Cloud, ensuring the platform is optimized to support personalized, scalable, and mission-driven digital engagement. The director will manage a team of leaders, engineers, and vendor partners, driving excellence in software delivery, platform stability, and technical innovation. This leader will serve as the technical owner of the platform, aligning Marketing Cloud capabilities with business priorities to deliver measurable outcomes.

Responsibilities

Technical Vision & Roadmap

• Define and maintain the technical vision, architecture, and roadmap for Salesforce Marketing Cloud, aligning with enterprise digital engagement strategies.

• Collaborate with Product and Design teams to prioritize platform capabilities that enable personalized, omnichannel communication at scale.

• Stay current on the Salesforce Marketing Cloud product roadmap, releases, and emerging capabilities to inform future state architecture and technology investments.

• Serve as the subject matter expert on Marketing Cloud platform architecture, including Journey Builder, Personalization, Data Cloud, Intelligence, and integrations with Salesforce and third-party systems.

Software Delivery & Platform Health

• Lead the engineering delivery organization responsible for Marketing Cloud platform enhancements, integrations, and technical operations.

• Ensure delivery teams are aligned to product priorities and accountable to key results (OKRs).

• Establish and enforce best practices for platform configuration, custom development, and API integrations.

• Oversee the technical health, performance, and security of the platform, driving continuous improvement and operational excellence.

Leadership & People Development

• Build and lead a team of engineering managers, engineers, and vendor partners to deliver high-quality software and platform services.

• Mentor and coach leaders and engineers, creating opportunities for career growth and succession planning.

• Foster a culture of collaboration, accountability, and continuous learning.

• Manage vendor partnerships and contractors, ensuring alignment to technical standards and delivery expectations.

Operations & Budget Management

• Own the CapEx and OpEx budgets for Marketing Cloud platform engineering, optimizing resources to deliver maximum value.

• Establish and monitor KPIs for platform performance, delivery velocity, and operational health.

• Ensure teams follow Ascension’s processes, security standards, and compliance requirements.

Capability Development

• Attract and hire top Salesforce Marketing Cloud engineering talent.

• Ensure Ascension is enabled to be a leader in personalized healthcare engagement through your thought leadership and team development.

• Build relationships with Salesforce product and engineering teams to influence the product roadmap and advocate for Ascension’s needs.

• Foster a culture of growth, enabling team members to pursue broader and deeper skills within their area of expertise.

Complexity of Work

• High level of leadership, technical depth, and emotional intelligence required to lead a multi-disciplinary engineering organization.

• Ability to balance hands-on technical guidance with strategic, long-term vision.

• Demonstrated experience navigating complex business and technology landscapes to drive platform adoption and business outcomes.

Minimum Qualifications

• Education: Bachelor’s degree required; Master’s degree preferred

• Experience: Minimum of 12 years in software engineering with at least 6 years leading engineering teams

Salesforce Expertise:

• Proven experience leading Salesforce Marketing Cloud engineering teams

• Deep understanding of Marketing Cloud architecture and products (Journey Builder, Personalization, Data Cloud, Intelligence, APIs, and integrations)

• Salesforce Marketing Cloud certifications preferred

Skills:

• Lean-Agile leadership, technical architecture

• cross-team collaboration

• vendor management

• budget oversight

This leader will play a pivotal role in advancing Ascension’s mission by delivering personalized digital experiences that strengthen the connection between patients, providers, and the communities we serve.

Requirements

Education:

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

Additional Preferences

#LI-Remote

#GMDx

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)