Details

• Department: Growth Marketing & Digital Experience (GMDx)

• Schedule: Monday - Friday, 8 hour shift

• Location: Remote

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

Ascension, one of the largest non-profit healthcare systems in the U.S., is seeking a Director of Digital Product Analytics to lead the digital product analytics team within Ascension’s Growth Marketing & Digital Experience (GMDx) group. This role balances 60% leadership and team management with 40% individual contribution. You will manage & lead a team of analysts while also contributing your expertise to complex analytics initiatives. Your work will enable fast, quality decision-making across our digital product portfolio, aligning metrics and insights with business outcomes to improve patient experiences and support Ascension’s mission to enhance health and access to care for individuals and communities.

Responsibilities:

Leadership & Management (60%)

• Strategic Leadership: Collaborate with the Senior Director of Research and Analytics to define and communicate the vision for Digital Product Analytics, ensuring alignment with organizational goals and enterprise-wide strategies.

• Team Development: Manage and mentor a team of analytics professionals, fostering a culture of collaboration, innovation, and continuous learning. Provide individualized development plans to support professional growth.

• Standardization & Governance: Establish and enforce organizational standards for KPIs, reporting, statistical methodologies, and data governance. Design, implement, and oversee analytics operations to embed consistent frameworks across teams.

• Cross-functional collaboration: Partner with Product, Design, Research, Engineering, and Marketing teams to ensure analytics insights inform strategic roadmaps and align with business outcomes – all the while helping them become more data and outcomes-driven.

• Experimentation Governance: In partnership with UX Research, Engineering, and Product teams, establish standards and best practices for experimentation design, including A/B testing methodologies, ensuring consistent application across digital products.

• Capacity & Workflow Management: Oversee backlog prioritization, capacity planning, and task assignment, ensuring the team operates efficiently and delivers high-impact results.

• Scalability & Efficiency: Drive the adoption of scalable processes for data preparation, reporting, and analysis to enhance team productivity and alignment.

Technical & Individual Contribution (40%)

• KPI Development: Develop and refine frameworks for defining, standardizing, and maintaining KPIs that align product features with measurable business outcomes.

• Data Analysis & Insights: Conduct complex data analyses to identify trends, opportunities, and actionable insights. Translate findings into clear recommendations that directly impact business objectives.

• Experimentation: Design, implement, and evaluate A/B and multivariate tests. Establish scalable experimentation frameworks and robust experimental designs, ensuring statistical rigor and validity to optimize product performance and user experiences. Provide guidance and mentorship on best practices in experimental design and analysis.

• Data Visualization: Design and maintain dashboards and visualizations tailored to stakeholder needs, ensuring clarity and alignment with organizational priorities.

• Statistical Analysis: Execute advanced statistical analyses, including regression modeling, time series forecasting, and impact evaluation. Provide mentorship on statistical best practices.

• Predictive Modeling: Build and validate predictive models to inform roadmaps and improve forecasting accuracy. Communicate results to stakeholders effectively.

• Experimentation: Design and evaluate A/B and multivariate tests. Establish scalable experimentation frameworks to optimize product performance and user experiences.

• Data Governance & Quality: Contribute to data governance initiatives, including dataset cataloging, quality assurance, and compliance with organizational standards.

Requirements

Education:

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

Additional Preferences

• Bachelor or Master’s degree in related field such as: statistics, data science, computer science, information systems, economics, mathematics, Business Administration (MBA) (with significant analytics coursework).

• Minimum 7 years experience, preferred 10 years, in digital product analytics or a related field, with at least 3 years in a leadership role managing teams.

• Demonstrated expertise in aligning metrics, analyses, and insights to business goals and outcomes for digital products.

• Experience in healthcare or other highly regulated industries is preferred.

• Familiar with design (UX) research methodology and experience working with design (UX) research teams.

• Extensive experience & advanced proficiency in digital product analytics solutions such as Amplitude, Mixpanel, and Heap.

• Advanced proficiency in BI tools (e.g., Looker, Tableau), SQL, Python/R, and statistical methods (e.g., regression analysis, clustering, time series).

• Strong understanding of predictive modeling, experimentation techniques, and advanced analytics methods.

• Expertise in data wrangling, governance, and creating scalable ETL processes. Experience with enterprise platforms such as GCP, Snowflake, or similar systems.

• Proven ability to distill complex analytics findings into concise, actionable insights for senior stakeholders, including strong abilities with data visualization.

• Demonstrated success in managing high-performing teams, driving cross-functional alignment, and fostering a results-oriented culture.

• Strong understanding of business concepts such as customer lifetime value, acquisition cost, ROI, and forecasting methodologies.

#GMDx #LI-Remote

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)