Program Manager Title: Program Manager Location: Remote (PST Hours) Duration: 12 Months Summary: * The Azure, Windows, and Industry Monetization (AWIM) team in Business Planning focuses on enabling the mission by creating durable profit growth through high-impact monetization strategies, packaging, and pricing. Our charter is significant and spans key growth engines for the company including all Azure solution areas, Windows client and cloud offerings, and our Education and industry offerings and programs. We are responsible for delivering high-impact monetization strategies, packaging, and pricing to create durable profit growth. Our team is responsible for the end-to-end monetization process from business strategy development through transactability and execution. * One of the key elements of the role of an AWIM Business Planner is to support various launches across the team. The launch process is an engine of people, systems, and steps that ultimately take a product or service strategy and get it to market. A launch event is anything requiring a commerce change, including (but not limited to) new product or service releases, price changes, name changes, a change to a service, and a deprecation of a service. In this role, the AWIM BP PM will work closely with both the Business Planner and Operations teams to support launches. * Another key element of the role is cross-functional stakeholder engagement in an oftentimes matrixed environment. To successfully collaborate, stakeholders must be aligned, strategies must get proper approvals, and information must be clearly articulated across teams. The AWIM BP PM will work closely with Business Planners and their cross-functional stakeholder counterparts (Engineering, Product Marketing, and Finance) to support this engagement through project management. Job Responsibilities: The support provided by the AWIM BP PM will span across five (5) buckets of work which fall under launch support and project management: 1) Dedicated launch assistance * Engage in and support launch prioritization, escalations, data auditing and validation, and pricing verification leveraging deep fundamental product knowledge gained by being embedded within the individual AWIM teams. 2) Launch operational process and stakeholder support * The Operations team is responsible for ensuring a compliant launch process and they have a vendor team dedicated to supporting the Business Planner throughout the launch process for specific launch scenarios and tasks. Not all launches will receive Operations vendor support and Operations vendor support does not cover all launch tasks. * The AWIM BP PM will provide launch support as needed when the Operations vendor team is over capacity, or the launch is Business Planner-led only with no Operations support (approx. 31% of launches). In these scenarios, the AWIM BP PM will assist the Azure Business Planner with launch operational processes such as: Control Tower card updates (represents a launch), Change Requests (output of launch), pre-production ICM creation and updates (correct mistakes/issues), Change Summary validations (ensure all data input is correct), and the exception process (when launch misses the date). This also includes PM support for key stakeholders such as Software Engineers (meter minting process/reporting) and Business Planners (OBI recommendations and gathering systems issues to facilitate improvements of processes). 3) Meeting coordination and support * Facilitate meeting coordination for cross-functional stakeholder meetings, wallows (reviews) with leadership, and team syncs. Attend launch-related meetings on behalf of the Business Planner and serve as the liaison relaying important updates, sharing back relevant information, and advocating for resource prioritization.