Microsoft is built on trust and we strive to build and maintain the most trustworthy, compliant, and reliable products and services. The Engineering Systems team is committed to empowering service teams to design, build, deploy, and maintain high quality products that Microsoft customers love. We are looking for an enthusiastic and dedicated Principal Technical Program Manager to identify and deliver features that delight engineering teams across Microsoft.

Are you looking for an opportunity to have an impact across countless teams at Microsoft and empower Azure to drive all engineering fundamentals across Reliability, Availability, Spend, Privacy, Security and more? Do you want to solve technically challenging problems for a booming platform? Are you ready to dive into a high growth product and own critical functions and initiatives within the platform, while working with engineers and designers to build out high quality and high demand features? If the answer is "yes", then the Service 360 (S360) team in Azure Engineering Systems (ES) is the right fit for you!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Own Critical Program Reporting platform for Microsoft's Service 360 Platform:

• Manage backlog, pod standup, identify roadmap and define priorities, drive feature design/spec for the reporting capability

• Customer communication and documentation

• Partner with Power BI Vendor, Data Engineers to get work done.

• Own S360 Governance Initiative across Microsoft:

• Manage and facilitate S360 governance across the company/divisions to hold a consistent and high quality bar.

• Define and extend existing governance processes to cover an expanding and increasingly complex ecosystem

• Own S360 Key Performance Indicator (KPI) Quality:

• Build a closed loop process for KPI quality (support metrics, KPI improvements required, Net User Satisfaction (NSAT) and verbatims responsiveness, KPI improvement plans - holding accountability)

• Embody ourCulture (https://www.microsoft.com/en-us/about/corporate-values) andValues (https://careers.microsoft.com/us/en/culture)

Qualifications

Required Qualifications

• Bachelor’s Degree AND 8+ years experience in product/service/project/program management or software development

• OR equivalent experience.

Cloud Background Check

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

• Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• 5+ years experience in running large scale initiatives across complex organizations

• 4+ years experience with creating and facilitating reporting for executive leadership

• 2+ years experience with PowerBI reporting

Product Management IC5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until December 23, 2024.

#esjobs and #aepesjobs

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .