This position is a Bilingual Spanish position preferred. This language skill is not required. Please indicate on your application material if you have bilingual Spanish language skills. There is a 5% bilingual language differential. *Please note: All required languages must have an available test. OPPORTUNITY AWAITS! Join our team as the essential office support specialist, where your role as the first impression for clients will be instrumental in delivering vital social and financial services to those in need. SUMMARY OF DUTIES In this position, the majority of your day will be working in a team environment helping individuals and families seeking services by providing specialized assistance at the front desk and on the phone. This position helps to guide customers of the Aging and People with Disabilities population through the sharing of rules, policies, procedures and programs in collaboration with other branch staff. You will be responsible for making decisions regarding requests for information from the public and entering that confidential information into the ONE system. Decisions could also include referring Oregonians to community resources or making appointments with the Oregon Department of Human Services for requested services. This position also may include a wide variety of data entry such as processing payroll and provider payments. Will also be responsible for other financial and administrative tasks in support of the branch office operations. Some of the duties will include: Input of 546\'s (correction of service plan) and vouchers, receives and responds to questions and complaints from providers and clients regarding payment date, lost vouchers, etc. Assures all vouchers are input in a timely manner. Keeps management aware of any concerns. Keeps documents in order and filed. Works closely with the case managers and supervisor to assure local process is adequate and efficient, and to assure correct payment is made. Monitor appointment time frames to ensure proper distribution, date stamping, scheduling of appointments and recommend adjustments to scheduling procedures as needed. Provide appropriate application, paperwork, and instructions. Answer and direct incoming phone calls. Process incoming/outgoing mail, UPS, and monitor the office postage. Primary for tracking copier maintenance and supplies. Responsible for the issuing of EBT cards, ensuring the security, control, and maintenance of the EBT process is in place. MINIMUM QUALIFICATIONS: Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents. OR An associate degree in any field. OR An equivalent combination of education and experience Language skill requirement or preference: Able to speak Spanish preferred. Able to read Spanish preferred. Able to write Spanish preferred. to perform job duties