As a Contract Logistics Customer Service Supervisor at Kuehne+Nagel in Rayong, you will lead a dynamic team focused on delivering exceptional service to our clients. Your role involves managing client relationships, optimizing logistics processes, and ensuring operational excellence. With a strong background in logistics and customer service, you’ll drive continuous improvement initiatives while collaborating with various departments to enhance service quality. Join us to be part of a global leader in logistics, where your contributions will make a meaningful impact!

Your Role

Your primary objective will be to deliver an outstanding level of service through your team of Customer Service Specialists by providing leadership + direction ensuring that all supply chain processes are seamless for our customers. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

Your Responsibilities

• To ensure teams respond to customer requests on time, identifying + solving issues, complaints or disputes in a professional manner.

• To ensure teams manage + process received orders in the system, handing them over to the warehouse operations team for completion.

• To ensure teams communicate with customers regarding order status or when issues arise.

• To ensure teams prepare + sort documents such as cycle count reports, invoices then identify + interpret data for system entry.

• To ensure teams are coordinating with customers to submit billing as per agreed timeframes along with required supporting documents, monitoring + following up any discrepancies in original tax invoices; escalating as necessary.

• To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).

• To ensure compliance with all customer contractual obligations on the part of the company.

Your Skills and Experiences

• At least 3-5 years of experience as Customer Service Supervisor in warehouse environment.

• Able to work well under pressure and manage stakeholder's expectations

• Strong team management, able to delegate task efficiently

• Good with SAP is mandatory

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.