JOB REQUIREMENTS: *Candidates should reside near the Manheim San Antonio, Manheim Texas Hobby (Houston), or Manheim Milwaukee location since they will be expected to work out of either of these locations on a daily basis. This position supervises a team of virtual block specialists that ensures accurate, efficient recording of vehicle and customer information during the sale and provides administrative support to the auctioneer on sale days from a remote location virtually. The Virtual Auction Support Specialist Supervisor oversees scheduling through a remote tool and manages beginner, intermediate and ancillary tasks for both auction and shared services teams. This position may perform other duties both on-site and remotely as identified for efficiencies. PRIMARY DUTIES/KEY RESPONSIBILITES Establish and maintain close working relationships and rapport with auction leadership and virtual block specialist team members. Collaborate with IT Field Technician for each location to ensure proper set up and function of the virtual block specialist and arrange for necessary equipment and backup systems. Coordinate and verify sales schedules, lane assignments, and proper staffing weekly to meet auction needs in accordance with time zones, daily/weekly overtime considerations, and auction circumstances. Manage regional scheduling of VBS while also collaborating with national scheduling center to allow cross region support. Virtual block specialist activities to fill in and also as part of regular schedule. Collaborate with auction leadership and virtual block specialist team members to identify issues, solve problems, improve and measure client experience. Responsible for recruiting, selecting, orienting, and virtual block specialist team members. Responsible for counselling and coaching team members as necessary. Plan, monitor, and provide regular formal and informal performance feedback and appraisals. Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective client service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement. Effectively leads the team by setting an example in behavior, championing Cox Automotive values and ensuring that all employees are treated with respect. Enforce all company policies and procedures related to employee and customer conduct. Visibly demonstrate safety commitment by following all safety and... For full info follow application link. Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual\'s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/FAAA00C5FBEB4A5B