JOB REQUIREMENTS: Customer Contact Specialist Location US-PA-New Holland \| US-WI-Racine ID 2024-26329 Category Financial Services Position Type Full-time Overview CNH is a world-class equipment and services company that sustainably advances the noble work of agriculture and construction workers. The Company, with net revenues of \\$20B provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360 agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full line-up of construction products that make the industry more productive. Through a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success. As a truly global company, CNH Industrial\'s 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world. CNH Industrial Capital provides various loans, leases, insurance, credit cards and other financial products to customers and dealers of CNH Industrial. It manages \USD 26B in receivables across four regions including North America, South America, EMEA and Asia Pacific. The Customer Contact Specialist is responsible for resolving past due customer receivables and providing best-in-class service to customers and dealers for inquires on Retail Loans and Leases, Revolving Lines of Credit, or Commercial Lending Products while contributing to the monthly delinquency and customer service goals and objectives of CNH Capital. Responsibilities Manage customer and dealer relationships by using analytic skills and negotiating techniques to resolve delinquent customer accounts using all available collection tools while promoting customer retention and dealer satisfaction Analyze customer information such as equipment usage and value, crop planting cycles, income stream, weather conditions and economic data to determine the viability of alternative payment arrangements while protecting company assets Respond to customer and dealer inquiries timely via telephone and email. Inquires may include but are not limited to: payoff requests, current account balance, interest paid,... For full info follow application link. CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal \"EEO is the Law\" poster and its supplement at https://www.dol.gov/agencies/ofccp/posters. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0DAA903FCE6749C2 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.