Description Wage: $20.76/Hour The Ladro' Barista is responsible for overall guest service and food and beverage orders. Responsible for courteously and efficiently serve food and beverages to Guests in our Ladro Cafe, collect payments and assist in maintenance and cleanliness of Ladro area. WORK HOURS: Associate will be required to work morning shifts, both weekdays and weekends. BENEFITS: Medical (Anthem) Dental (Aetna) Vision (VSP) and Life (The Hartford) Voluntary Benefits including Accidental, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford) Accidental Death & Dismemberment Insurance Voluntary Short & Long Term Disability 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica) Vacation, Holiday, and Sick Pay (Seattle PSST) Wellness Works Program Education Assistance Program $10 meal credit/ Day worked Commuter - 40% subsidized Room Discounts with any Marriott Brand Hotel (31 different brand globally) Additional Room Discounts for select hotels within portfolio Two pairs of slip resistant shoes a year JOB REQUIREMENTS: High School Graduate or equivalent Washington Food Handler Card MAST Certification 1-2 years of customer service experience required ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Develops Enthusiastically Satisfied Customers All of the Time Welcomes and connects with every customer to provide excellent customer service. Discover customer needs and appropriately suggest product with every customer to enhance services and meet sales goals. Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable). Responds to customers' needs and says thank you to every customer. Maintains customer service area and equipment in a clean and appealing manner. Demonstrates "just say yes" behavior when taking care of customer needs. Maintains Quality Store Operations Prepares a variety of customer beverage orders such as espresso drinks to Ladro standards. Takes food orders, and performs food running duties. Follows store policies and procedures for operational flow at each station. Performs cleaning tasks in accordance with the Duty Checklists and cleaning standards and works as a store team player. Presents oneself professionally and demonstrates clear communication with all customer and partner interactions. Follows standards for merchandising, stocking, rotating and storing all products. Performs equipment maintenance in accordance with preventive maintenance checklist. Follows cash handling and register policies. Follows inventory stocking and recording guidelines. Follows opening/closing checklist procedures as per Ladro Standards. Takes Responsibility to Learn All Aspects of the Barista Position. ESSENTIAL SKILLS: Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation. Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others. Ability to manage time, be well organized, maintain concentration and think clearly. Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions. Ability to communicate calmly with irate Guests, co-workers or supervisors in sometimes tense situations. Ability to perform job functions with minimal supervision. Ability to work cohesively with co-workers as part of a team. Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service. Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager. Ability to meet deadlines as required. Ability to understand and carry out instructions in verbal, written or diagram f