Description

At Amazon we are building an excellent last mile operation in India, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors (IC) – called delivery partners (DP) – to make deliveries to our customers. With Amazon Flex, partners are their own bosses - they can build their own schedules and choose from different types of opportunities (scheduled-ahead blocks, instant offers), all while making great earnings. Amazon Flex is powered by a mobile app,that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more. You will be a part of the central team working on turning a billion dollar idea into reality

Key job responsibilities

Program Manager

• Define, design, launch and manage new transportation related programs in India, within Amazon Flex – primarily hyperlocal, and on-demand business lines

• Gather requirements and conceptualize a product and program solutions to solve business problems, sustainably.

• Work with key stakeholders across various functions to define, launch and drive programs

• Will work as the bridge between operations and support teams like finance, global business operations teams, product teams, field operations

• Be the gate keeper of driver experience for the business lines, and balance this by co-owning cost and business goals

• Will positively impact the operating cost through technology and process interventions

• Will rely on influence (over authority) to align multiple WW and IN stake holders, to drive complex, medium to large projects. S/he will build the right scale mechanisms in a highly ambiguous environment, balancing between quality and pace of execution, with right framework to protect large business goals.

• Interact with senior IN and WW leaders, in discussions and through well written narratives

• Launch and expand the program as per Amazon’s requirements while being responsible for all customer satisfaction, performance, compliance, accounting and financial related metrics.

Basic Qualifications

• 3+ years of program or project management experience

• 3+ years of working cross functionally with tech and non-tech teams experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.