Job Description

We are looking to bring in Application Technical Support Specialist under Operations and Technology, to help the supporting of next generation Digital Automation Platform. The Candidate is required to possess relevant development and support experience in the distributed systems Eco-System and should be a strong team player. Exposure to Retail Banking products or Wholesale/Investment banking is preferred.

To be successful in this role, you will need to have proven experience in Application technical support of platforms for financial markets environment. It is expected that you will have decent technical knowledge of low code development technologies like Appian, Pega, Flowable, RDBMS, Java etc.

What we offer

• Be part of Strategic team to support, and maintain solutions for Finance Technology

• Participate in technical discussions/brainstorming sessions and define ideas and strategies for existing and future platforms.

• Gain exposure to Wholesale, Retail business across data, risk, and finance.

• Work across diverse set of Finance platforms and have an opportunity to be part of re-architecture and re-platforming initiatives on low code automation platforms.

Responsibilities:

• Decent knowledge of core Appian concepts, records, interfaces, process models, deployments using pipeline, integrations, Web API's

• Decent knowledge of database concepts, Appian on-premises vs cloud would be a good to have.

• Consult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.

• Apply fundamental knowledge of programming languages for design specifications.

• Serve as advisor or coach to new or junior analysts.

• Identify problems, analyze information, and make evaluative judgements to recommend and implement solutions.

• Resolve issues by identifying and selecting solutions through the applications of acquired technical experience and guided by precedents.

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Must Have Skills

• Minimum 8+ years of Technology exposure on low code technology like Appian, flowable, RDBMS, Java

• Should processes analytical and troubleshooting skills.

• Experience using ALM and CICD tools like Bitbucket, TFS, Jenkins, UDeploy, BMC RLM or related tools in an agile methodology.

Experience in working in Agile methodologies.

Experience within a banking/finance environment would be preferable.

• Experience in Solution governance and quality assurance

Qualifications:

• 8-12 years of relevant experience in Implementing IT solutions

• Intermediate level experience in Applications Technical Support role

• Consistently demonstrates clear and concise written and verbal communication.

• Demonstrated problem-solving and decision-making skills.

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.

Job Family Group:

Technology

Job Family:

Systems & Engineering

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.