At C.H. Robinson, and we are seeking a talented and experienced General Manager to lead our freight forwarding operations for VIC & SA. Based in Melbourne, this role leads our biggest branch in the region and plays an instrumental role in our global business.

As General Manager you'll drive the branch’s sales and operations to achieve our strategic business and financial objectives. Your role will be key to ensuring our quality, growth, and efficiency goals align with the broader enterprise vision.

If you are a seasoned leader with a passion for crafting customer solutions and driving organizational success, we invite you to apply.

RESPONSIBILITIES:

The duties and responsibilities of this position consists of, but are not limited to, the following:

Strategic Business Planning and Management:

• Set, articulate, and lead branch or branch's vision and direction.

• Implement policies and strategies to impact short-term results (1 year or less)

• Collaborate with team to create and articulate strategic market plan annually (at minimum), and actively reviews plans.

• Drive improved business decision making by utilizing analytics; identifying gaps and leverage organizational resources help improve efficiency, productivity, and financial results

• Design, implement, and review organizational structure to drive business objectives, including role definition, resource and headcount alignment, and adjustment/re-alignment as necessary 

• Build, manage, and leverage internal relationships to ensure collaboration, capacity alignment, consistency, quality, issue resolution, process and/or service improvements and to maximize efficiencies and results

• Responsible for annual workforce planning process, including forecasting resource needs, and partner with Talent Acquisition to recruit and onboard qualified talent.

Financial Management:

• Accountable for the financial performance at a country level, mid-size branch or branches based upon their adjusted gross profit and complexity of operations

• Set volume and margin targets for products, aligning with sales, customer growth, and commercial goals.

• Review and monitors periodic reports and analytics to monitor performance metrics, identify budget impacting metrics and adjust business resources and strategy accordingly

• Oversee expense management, monitor invoicing, billing delays, and implement process improvements

• Conduct cost-benefit analyses and define service standards with internal and external providers.

• Guide and direct the team on customer-related decisions, including investment strategies, pricing, and loss rates.

Business Growth and Development:

• Possess a broad understanding of C.H. Robinson’s products, services, resources and technologies and leverage those to work with commercial teams to identify opportunities, drive sales growth, establish new business models and optimise client solutions.

• Seek opportunities to strengthen and maintain existing relationships with strategic customers. identify strategic opportunities and provide guidance to sales, account management, and operations teams 

• Drives best practices in sales and account management by leveraging and reinforcing C.H. Robinson’s tools and strategies to facilitate more strategic selling and account relationships by focusing on customer motivations and their desired outcomes

Talent Management:

• Manage the performance and development of direct and indirect reports through coaching and feedback, mentoring and training and developmental tools

• Assess, calibrate, and manage talent, leveraging analytics and observation to align roles and resources appropriately, focus on and advocate for individual and team development, career pathing and succession planning

• Oversee reward and recognition strategies, including compensation administration, bonus planning, and employee recognition

• Review employee engagement measures and implement action plans to improve culture, engagement, and collaboration

General Management:

• Must represent C.H.Robinson as legal representative to agencies, organizations, banks, ministries and other private and government organizations

• Partner with legal and local counsel to manage contracts and negotiations with customers and carriers.

• Oversee and adhere to workplace conduct, risk management and compliance practices including regulatory compliance (SOX), responding to internal audit requests, and implementing process changes as necessary

• Create, update, and implement business continuity plans, including risk assessment, customer and employee impacts, issues, and solutions, oversee office logistics and facilities management.

• Ensure self and team acts with the highest ethical standards by setting and communicating expectations, adhering to internal trading policies to increase quality, service, and velocity

• Visibly lead and support change management including active involvement in communication, implementation, and reinforcement

• Actively lead and/or participate in various industry, community, and campus activities to enhance the C.H. Robinson brand

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS:

Required:

• Extensive experience in leading business strategy, operations and change management within a large organization.

• Bachelor’s degree from an accredited college or university

• Minimum 8 years of people management experience

• Ability to travel up to 50% (domestically)

Preferred:

• Strong knowledge of C.H. Robinson’s carrier, commercial-facing and/or customer-facing business, including a solid understanding of CHR carrier focused analytics

• Experience managing financials for a business segment with ability to understand and communicate financial metrics, including P & L

• Demonstrated success generating revenue or business growth in a client-facing role with sales, account management, or carrier management experience

• Experience managing cross-functional projects

• Demonstrated negotiation, collaboration, and influencing skills

• Values a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .