Position Summary:

Registers patients, verifies insurance and general information, makes any necessary changes. Schedules patient appointments for providers, performs canceling of appointment as needed. Additional responsible includes assisting the provider and other ancillary administrative staff with basic office medical functions to ensure a coordinated approach to patient activities.

General Requirements:

1)

Demonstrates characteristics that support the values, vision, mission, policies and procedures of McLaren Oakland.

2)

Provides service excellence standards:

a)

Responds promptly, professionally and courteously to all customers’ needs.

b)

Cooperates and communicates effectively with all McLaren Oakland team members.

c)

Contributes to continuous quality improvement efforts.

3)

Organizes time and prioritizes effectively.

4)

Completes tasks accurately and timely.

5)

Flexes to meet department needs and objectives.

6)

Practices cost effective measures.

7)

Maintains confidentiality in all matters regarding patients, the hospital, the department and human resources.

8)

Complies with HIPAA regulations and Patient Bill of Rights.

9)

Follows all safety and health standards.

10)

Maintains responsibility for own professional development

Qualifications:

Required:

• High School Diploma

• Graduate of approved program for Medical Assistant or 1 year of equivalent experience.

• Previous customer service experience.

• Previous medical office experience.

Preferred:

• One year experience in a health care setting