Description We are currently recruiting for a Customer Service Representative to join our team. In this role, you will primarily be responsible for customer service and dispatching duties. You will be working with a variety of systems, including an ERP system and an online portal for report building, which requires a degree of technical proficiency. This position is a short term contract employment opportunity.

Responsibilities:

• Handle incoming customer inquiries and provide assistance in a detail oriented and efficient manner.

• Schedule appointments with customers for upcoming inspections and confirm their availability.

• Use Microsoft Excel for customer data management and order entry.

• Upload inspection reports into the online portal and ensure they are correctly entered into the system.

• Communicate with customers via email correspondence, inbound and outbound calls.

• Collaborate with the service manager and the team to ensure smooth coordination and dispatching.

• Regularly update customer records in the system and monitor their accounts.

• Generate tickets based on customer interactions and follow up on them as needed.

• Adapt to learning and working with an older ERP system, demonstrating tech-savviness.

• Ensure all customer service tasks are performed in compliance with the company's standards and protocols. Requirements • Proficiency in answering inbound calls, demonstrating excellent verbal communication skills.

• Previous experience in a call center customer service role.

• Strong customer service skills including problem-solving and relationship-building abilities.

• Accurate and efficient data entry skills.

• Ability to handle email correspondence professionally and promptly.

• Experience with both inbound and outbound calls, able to manage high volume effectively.

• Proficiency in Microsoft Excel for data management and reporting.

• Proficiency in Microsoft Word for document creation and editing.

• Experience in order entry, ensuring accuracy and speed.

• Ability to schedule appointments, effectively managing both customers' and company's time. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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