Job Description

Insight Global is looking for a Workday Support specialist to join one of our largest financial clients in either Pennington, NJ or Plano, TX. This role will primarily be responsible for monitoring and supporting the Workday Platform. Experience working with Remedy and/or Service Now is required. Applications availability is critical for the business to perform BAU activities. Data from the application is consumed by users across the Enterprise. Applications are heavy on niche technology skills . Support requirements span on weekdays and weekends. Resource backfill requirement is critical to be able to meet the demands of the business.

Responsibilities include but are not limited to:

Understanding and responding to user requests

Data investigations, application monitoring to assure system availability

Batch Monitoring

Production incident handling

Incident, Problem Change request management

Incident investigation, root cause analysis and corrective action

Triage incidents, take complete ownership accountability to ensure restoral of service/issue/failure

Trouble-shooting application performance issues

Application environment/infrastructure management

Release process management.

Disaster recovery test coordination, preparation, and execution

Metric Reporting

Creating maintaining support documentation

Contribute in building the knowledge base for the team

Revisit the existing process need to provide inputs for improving the same.

Flexible to support on weekends/holidays and on ad-hoc basis

24x7 support of production applications on a rotating basis, and participate in resolution of escalated incident calls

Provide regular communication to all the stakeholders.

Flexible to support on weekends/holidays/US shifts.

Strive towards process improvement and automation.

Application Lifecycle Management

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• Hands on experience with the Workday platform

• Monitoring experience (in regards to root cause analysis)

• Remedy or Service now experience

• Familiarity with HR functions such as payroll, compensation, vacation access, including granting permissions - Security background null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.