Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

• Provides Diagnostic imaging of specific body part for the purpose of medical interpretation and/or treatment.

Responsibilities:

• Demonstrates compliance to safety and radiation policies for the protection of patients, staff, physicians, visitors, and self.

• Utilizes proper radiation protective equipment when exposure to radiation is a possibility, while maintaining radiation exposure As Low As Reasonably Achievable(ALARA)

• Demonstrates safety and health requirements, uses personal protective equipment, when at risk of exposure to blood and body fluids. Fills out proper paperwork if exposure occurs

• Reports any safety concern by documenting in maintenance log and/or direct reporting to manager any repair needing attention

• Reviews Radiation Safety policies annually

• Demonstrates working knowledge to safely operate all CT scanners

• Demonstrates ability to troubleshoot technical problems, document in logbook needed repair and place appropriate service call if applicable

• Reports equipment failure to manager

• Demonstrates responsibility in correct equipment use, and avoids intentional misuse and breakage

• Demonstrates the positioning of patients, setting appropriate technical factors, and uses appropriate algorithms for processing images and maintains levels at/or below National Repeat Ratios

• Able to safely move/assist patient into the CT table often requiring lifting the patient or sliding from a stretcher to the CT table

• Produces routine and complex radiographic Computed Tomography images without direct supervision. Assist physicians as necessary to obtain images needed to produce diagnostic results:

• Demonstrates the positioning of patients, setting appropriate technical factors, and uses appropriate algorithms for processing images and maintains levels at/or below National Repeat Ratios

• Demonstrates proper protocol for procedures

• Demonstrates ability to manage exams and workflows

• Interprets physician order, acquire pertinent clinical information for exam, obtain any documentation needed prior to performing exam, i.e. consent, lab work, patient questionnaire, and contraindicated medications, and document exam in a timely manner.

• Demonstrate ability to coordinate with patient floors, other departments, transport, Physician offices and outlying hospitals

• Demonstrate ability to adapt to changing workload and environment

• Patient waiting times and report turnaround times are kept to a minimum based on workload, and patient conditions

• Demonstrates knowledge and application of sterile techniques

• Demonstrates knowledge and application of HIS/PACS system to correctly complete, modify or change procedure as the need arise, add or modify billing codes as necessary, and confirm patient information, procedure, billing and reports are correct in the system

• Demonstrates ability to check daily work list, access previous exams as needed, and schedule patients as required.

• Demonstrates maximum amount of patient comfort while undergoing CT procedures:

• Actively participates in patient satisfaction surveys

• Addresses patient complaints utilizing occurrence reporting and communication from direct patient contact, family members, visitors, and staff

• Performs daily equipment analysis to assure proper working conditions for minimum downtime

• Provides teaching and technical guidance to new staff and students:

• Completes competency checklist indicating where instruction has occurred

• Orient new staff/student ,as assigned by manager, to facility and department policies and procedures

• Positive evaluations by students during clinical rotations

• Performs all other duties as assigned

• Quality of Work and Timeliness

• Quality of work is professional, thorough and complete.

• Meets deadlines and performs work in a timely manner.

• Prioritizes work appropriately; plans ahead when necessary.

• Consults and communicates with co-workers and other disciplines to provide appropriate service

• Initiative and Accountability

• Accepts responsibility and accountability for own actions. Takes on additional responsibilities as appropriate

• Works independently within scope of position

• Grasps new concepts over a normal training period

• Able to handle stressful situations, responding appropriately

• Receives constructive criticism and takes appropriate action to address and resolve issues.

• Problem Solving and Critical Thinking

• When faced with a job specific problem, readily offers/implements solutions.

• Effectively identifies problems and potential issues, collecting appropriate information for problem identification.

• Offers suggestions for more efficient work flow or work production.

• Identifies potential problems and brings them to the appropriate person.

• Accepts constructive criticism

• Communication

• Consults with co-workers and other disciplines to provide appropriate care and services as required when performing job responsibilities.

• Raises issues and concerns with appropriate manager to improve processes and resolve issues.

• Uses active listening skills to understand the other person.

• Teamwork

• Develops and maintains positive relationships with other staff and caregivers.

• Supports unit management decisions and Departmental/MCP initiatives. Accepts and supports change efforts.

• Readily assists to meet the challenges of staff coverage within the department.

• Demonstrates and maintains a positive approach.

• Provides constructive input in appropriate settings

• Works at maintaining a good rapport and good relationships with other departments

• Enhancing Knowledge and Skills

• Attends/actively participates in required department staff meetings and in-service.

• Completes PHCS and unit-specific required education, competencies, certifications

• Participates in unit-based department, and/or PHCS activities, committees, etc

• Friendly, Caring Service

• Responds to requests promptly

• Makes an effort to get to know the customer as a person, so the customer feels seen and heard.

• Listens intently through use of words and nods.

• During verbal interaction with customer:

• Smiles and establishes eye contact

• Calls individual by preferred name

• Introduces self and states purpose

• At closure, states “Is there anything I can do?” and end with a positive message.

• During telephone interaction:

• Answers by the following department policy, i.e. first ring, second ring, etc.

• Identifies department, states name, and asks “How may I help you?”

• Service Recovery/Problem Resolution

• Anticipates the wants and needs of the customer:

• Asks, “How can I help?” and “Is there anything else I can do?”

• Explains anticipated delays to the customer, communicating frequently during any waiting time.

• Acknowledges customer concerns:

• Works to resolve complaints without making excuses or blaming others or another department.

• Thanks the patient or family member for bringing the concern or issue to our attention.

• Takes ownership of the situation, even if the task at hand is not specifically within the employee’s job description.

• Listens empathetically to the problems without interruptions.

• Avoids a defensive response; does not argue.

• Utilizes the blameless apology terminology, “I regret that we did not meet your expectations.”

• Apologizes for not meeting the customers expectations:

• Asks others to help when necessary and tells customer the name of a specific contact that you are notifying to rectify and resolve his/her concerns.

• Informs customers of actions taken.

• Asks again, “Is there anything else I can do for you?”

• Confidentiality

• Knocks on patient’s/customer’s door or announces self before entering the customer’s workspace.

• Includes patient/customer or customer in the conversation when appropriate; avoids discussion of personal issues.

• Discusses health related or confidential matters in private areas.

• Closes the curtains in the patient/customer’s room during procedure and when appropriate

• Asks how the patient/customer/customer wishes to be addressed

• Respects at all times the confidentiality of patient/customer/employee/visitor/volunteer/business information and uses discretion when discussing these matters.

• Logs off or shuts down computers and applications when finished.

• Places patient information such as medical records, charts and other documentation away from patients, visitors or unauthorized staff.

• Disposes of patient information in an appropriate manner.

• Locks patient information in file cabinets, drawers, or rooms when not in use.

• Uses patient and other confidential information in an appropriate manner.

• Appearance

• Consistently maintains a neat and clean appearance by:

• Selecting dress style reflective of the job

• Adhering to uniform guidelines established for the job; and

• Maintaining as noise-free, food-free, clutter-free and waste-free worksite as possible

• Wears PHCS I.D. badge at all times.

• Policies

• Performance complies with accreditation, regulatory and department standards.

• Creates a culture of safety by performing all assigned duties in accordance with PHCS safety policies and procedures.

• Unscheduled absence and tardiness is in compliance with the established standard.

• File free of disciplinary action.

• PHCS Required Competencies

• Has completed required annual competencies.

• Has completed age-specific competencies, if applicable to job

• Has completed annual CT radiation safety education

Credentials:

• Amer Registry Radiologic Tech (Required)

• Radiologic Technologist (Required)

• Certified Phlebotomy Technician (Required)

• A minimum of one year hospital experience working as a CT Tech.

• Basic Cardiac Life Support (Required)

• BLS Certification within 6 months of hire

Education or Equivalent Experience:

• Other (Required)

• Graduate of a two year program in Radiologic Technology at an AMA and CAHEA approved school.A minimum of one year hospital experience working as a CT Tech.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 231997