Description

As the HM Loan Officer Assistant, you will be responsible for providing assistance to the Loan Officer(s) in managing the residential mortgage pipeline from preapplication to closing (including, but not limited to, duties such as administrative, customer service, and taking loan applications). In addition, you will be accountable for compiling the loan package and follow-up to ensure the necessary documentation for a complete loan package.

Primary responsibilities include

• Provide administrative support to the loan originator while providing world class customer service to internal and external customers.

• Handle multiple tasks such as filing, entering loan application data, scheduling meetings, calling various departments to ensure smooth processing of individual loan files.

• Contact customers regarding required loan documentation and prepare for loan officer review.

• Gather files for weekly pipeline review with mortgage processor and provide the status of each file.

• Obtain necessary information related to outstanding conditions on loan files.

• Required to complete and submit cross sell report on a weekly basis.

• Assist with maintaining customer database via Loyalty Express system.

• It will be necessary to review Projection Reports twice a month.

• Follow-up on leads that are provided and track progress.

• Order marketing materials and print necessary flyers for the loan officer to utilize when meeting with referral partners.

• Provide a list of prioritized items necessary for the loan officer to complete on a daily basis.

• Serve as a back up to the Loan Officer while they are out meeting with clients.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Minimum 3 years residential mortgage experience.

• Excellent verbal communication and interpersonal skills.

• Ability to meet deadlines while prioritizing a changing workload.

• Proficient in Word, Excel, Outlook & PowerPoint.

• Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.

Hours & Work Schedule

• Hours per Week:

• Work Schedule:

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

03/29/2025